Este curso es el primero de una serie que tiene como objetivo prepararte para un rol como especialista de soporte de TI de nivel inicial. En este curso, serás introducido en el mundo de la tecnología de la información, o TI. Aprenderás sobre las diferentes facetas de la tecnología de la información como hardware y software informático, Internet, solución de problemas y servicio al cliente. Revisaremos el aspecto de una entrevista técnica y brindaremos consejos sobre cómo prepararse mejor para una entrevista. Este curso abarca una amplia variedad de temas en TI que están diseñados para brindarte una visión general de lo que vendrá en este programa de certificado.
Aspectos básicos de la asistencia técnica
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Aspectos básicos de la asistencia técnica
This course is part of Soporte de Tecnologías de la Información de Google Professional Certificate
Instructors: Onlea support
Top Instructor
144,600 already enrolled
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Gain insight into a topic and learn the fundamentals.
13,404 reviews
Beginner level
No prior experience required
Flexible schedule
3 weeks at 10 hours a week
Learn at your own pace
99%
Most learners liked this course
Skills you'll gain
- Package and Software Management
- Digital Communications
- Knowledge of Apple Hardware
- Technical Communication
- Computer Architecture
- Computer Systems
- General Networking
- Information Technology Operations
- Information Technology
- System Support
- Hardware Troubleshooting
- End User Training and Support
- Computer Networking
- Computer Hardware
- Help Desk Support
- Software Installation
- Technical Support
Tools you'll learn
Details to know
Shareable certificate
Add to your LinkedIn profile
Assessments
15 assignments
Taught in Spanish
91% of learners achieved a positive career outcome
See how employees at top companies are mastering in-demand skills
Build your Support and Operations expertise
This course is part of the Soporte de Tecnologías de la Información de Google Professional Certificate
When you enroll in this course, you'll also be enrolled in this Professional Certificate.
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate from Google
There are 6 modules in this course
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Instructors
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University of Virginia
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Showing 3 of 13404
CS
Reviewed on Jul 9, 2020
Es un curso bien planeado. Para quien a tiene conocimientos básicos sirve de repaso y para los que no explica de forma clara cada una de las cosas para que no te sientas perdido en ningún momento.
MA
Reviewed on Mar 28, 2021
Gran curso, te sorprenderá como funciona lo que hay detrás de presionar un botón o dar una instrucción a tu dispositivo y será el punto de inicio de algo enorme que no deja de crecer diariamente.
PR
Reviewed on Feb 19, 2023
un excelente curso donde nos adentra a muchos de los elementos mas complicados de las computadoras, pero principalmente nos explican con detenimiento los aspectos mas basico e importantes de estas
