IT Support

Learn about the skills and qualifications needed for a career as a help desk technician, IT support specialist or similar, and how these roles keep organizational technology systems running smoothly.

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[Featured image] An IT support specialist is learning about DHCP while sitting on the couch with their dog.

What Is DHCP?

DHCP is a network protocol used to automate the configuration of devices on IP networks. Learn why DHCP is used and its three main components.

July 26, 2023

Article

[Featured Image] Two hands hover over a colorful light-up keyboard sitting on a galaxy-printed desk mat next to a computer mouse.

What is Linux? Commands Glossary and FAQ

Familiarize yourself with essential Linux commands, components, and use cases in this guide.

July 25, 2023

Article

[Featured Image] Two people examine a laptop screen together in an office environment.

Unix vs. Linux Comparison Guide

Compare and contrast Unix vs. Linux in this guide covering use cases, components, features, and more.

July 25, 2023

Article

[Featured image] An IT support specialist is learning about DHCP while sitting on the couch with their dog.

What Is DHCP?

DHCP is a network protocol used to automate the configuration of devices on IP networks. Learn why DHCP is used and its three main components.

July 26, 2023

Article

[Featured Image] Two hands hover over a colorful light-up keyboard sitting on a galaxy-printed desk mat next to a computer mouse.

What is Linux? Commands Glossary and FAQ

Familiarize yourself with essential Linux commands, components, and use cases in this guide.

July 25, 2023

Article

Explore popular IT support courses

Status: [object Object]

Google

Skills you'll gain: Computer Networking, Network Analysis, Network Architecture, Networking Hardware, Network Model, Critical Thinking, Linux, Computer Architecture, Network Security, Human Computer Interaction, Problem Solving, Communication, Computer Programming, Cloud Computing, Leadership and Management, Operating Systems, System Security, Cryptography, Customer Support

Build toward a degree

4.8
Rating, 4.8 out of 5 stars
195K reviews

Beginner · Professional Certificate · 3 - 6 Months

IBM

Skills you'll gain: Cloud Computing, Cloud Storage, Computer Networking, Customer Success, Operating Systems, Cloud Applications, Leadership and Management, System Security, Strategy and Operations, Cloud Infrastructure, Communication, Computer Programming, Cyberattacks, Customer Support, Databases, Networking Hardware, Cloud Platforms, Cryptography, DevOps, IBM Cloud, Information Technology, Network Architecture, Network Security, Security Engineering, Software Engineering

4.7
Rating, 4.7 out of 5 stars
10K reviews

Beginner · Professional Certificate · 3 - 6 Months

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Microsoft

Skills you'll gain: Cloud Computing, Computer Architecture, Data Management, Microsoft Azure, Network Security, Operating Systems

4.7
Rating, 4.7 out of 5 stars
529 reviews

Beginner · Professional Certificate · 3 - 6 Months

[Featured image] An IT professional is learning about load balancing.

What Is Load Balancing?

Learn more about load balancing and why understanding it could be an important part of your IT support kit.

July 25, 2023

Article

[Featured image] An IT support specialist is using a powershell to interact with a command-line interface.

What Is PowerShell?

PowerShell is a tool that allows IT professionals to interact with a command-line interface and automate tasks. It can also function as a scripting language. Read on to learn more about the range of functionality that PowerShell offers.

July 24, 2023

Article

[Featured Images] A woman works at a desktop computer in an office.

How to Learn Linux for Your Career: A Beginner's Guide

Several careers require knowing how the Linux operating system works. This guide helps beginners get started today.

July 19, 2023

Article

[Featured image] A IT support specialist is researching the New Technology File System.

What Is NTFS (New Technology File System)?

NTFS is a journaling file system that stores metadata through the use of a partition boot sector, a master file table, and system files. Explore more about NTFS and its features.

July 13, 2023

Article

[Featured image] A student is learning about domain name systems on their laptop in their living room.

What Is the Domain Name System?

The domain name system or DNS is sometimes called the phone book of the internet. Learn what it does, why it's important, and how you can start a career in IT.

July 13, 2023

Article

[Featured Image] A man in a black shirt works in an office at a desktop computer.

Your CompTIA A+ Salary Guide

CompTIA A+ certification could help you land an entry-level IT job. Learn how much you might earn as a CompTIA-certified professional.

July 13, 2023

Article

[Featured Image] A woman works at a desktop computer in an office.

5 CompTIA A+ Jobs to Know in 2024: Titles, Duties, and Pay

CompTIA A+ certification is one way to prepare for an entry-level IT role. Learn what jobs you can do as a certified professional and how much you can expect to earn.

July 12, 2023

Article

[Featured image] An IT support specialist in a health care facility works on connecting a tablet with a computer system.

Health Information Technology Salary: 2024 Guide

Learn how much you can earn from a variety of health information technology jobs.

July 12, 2023

Article

[Featured image] A young man with glasses and a beard looks at a laptop.

How to Get the CompTIA A+ Certification

The A+ certification requires passing two exams that show you know how to work with hardware, computer systems, and networks. Learn more about how to prepare.

July 12, 2023

Article

[Featured Image] Two people examine a laptop screen together in an office environment.

Unix vs. Linux Comparison Guide

Compare and contrast Unix vs. Linux in this guide covering use cases, components, features, and more.

July 25, 2023

Article

[Featured image] An IT professional is learning about load balancing.

What Is Load Balancing?

Learn more about load balancing and why understanding it could be an important part of your IT support kit.

July 25, 2023

Article

[Featured image] An IT support specialist is using a powershell to interact with a command-line interface.

What Is PowerShell?

PowerShell is a tool that allows IT professionals to interact with a command-line interface and automate tasks. It can also function as a scripting language. Read on to learn more about the range of functionality that PowerShell offers.

July 24, 2023

Article

[Featured Images] A woman works at a desktop computer in an office.

How to Learn Linux for Your Career: A Beginner's Guide

Several careers require knowing how the Linux operating system works. This guide helps beginners get started today.

July 19, 2023

Article

[Featured image] A IT support specialist is researching the New Technology File System.

What Is NTFS (New Technology File System)?

NTFS is a journaling file system that stores metadata through the use of a partition boot sector, a master file table, and system files. Explore more about NTFS and its features.

July 13, 2023

Article

[Featured image] A student is learning about domain name systems on their laptop in their living room.

What Is the Domain Name System?

The domain name system or DNS is sometimes called the phone book of the internet. Learn what it does, why it's important, and how you can start a career in IT.

July 13, 2023

Article

[Featured Image] A man in a black shirt works in an office at a desktop computer.

Your CompTIA A+ Salary Guide

CompTIA A+ certification could help you land an entry-level IT job. Learn how much you might earn as a CompTIA-certified professional.

July 13, 2023

Article

[Featured Image] A woman works at a desktop computer in an office.

5 CompTIA A+ Jobs to Know in 2024: Titles, Duties, and Pay

CompTIA A+ certification is one way to prepare for an entry-level IT role. Learn what jobs you can do as a certified professional and how much you can expect to earn.

July 12, 2023

Article

[Featured image] An IT support specialist in a health care facility works on connecting a tablet with a computer system.

Health Information Technology Salary: 2024 Guide

Learn how much you can earn from a variety of health information technology jobs.

July 12, 2023

Article

[Featured image] A young man with glasses and a beard looks at a laptop.

How to Get the CompTIA A+ Certification

The A+ certification requires passing two exams that show you know how to work with hardware, computer systems, and networks. Learn more about how to prepare.

July 12, 2023

Article

IT support covers a wide variety of skills and industries, from data analysis to customer service and beyond. With so many options and opportunities available, it can be tricky to know where to start. On Coursera, you'll find expert resources to support your goals, whether you're just starting out or are ready to take the next step in your career. Explore IT support topics, including:

Frequently asked questions (FAQ)

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