IT Support

Learn about the skills and qualifications needed for a career as a help desk technician, IT support specialist or similar, and how these roles keep organizational technology systems running smoothly.

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[Featured Image]: Two professionals with a master's in information technology review a computer system to ensure it operates properly.

Your Guide to the Master’s in Information Technology

A master's degree in IT can be an excellent way to advance your career or pivot from another industry into tech. Learn more about what it takes to earn the degree and what you can do with it.

December 9, 2022

Article

[Featured image] Desk receptionist sitting at a workstation.

What Is a Desk Receptionist? A Career Guide

Learn what a desk receptionist position entails, the different types of desk receptionist jobs, the expected salaries, and more.

November 11, 2022

Article

[Featured image] A person with long, curly hair tied back in a ponytail shakes the hand of another person wearing a red sweater.

Key Customer Service Skills to Feature on Your Resume

Learn about valuable service skills you can incorporate into your resume and where to feature them.

October 25, 2022

Article

[Featured Image]: Two professionals with a master's in information technology review a computer system to ensure it operates properly.

Your Guide to the Master’s in Information Technology

A master's degree in IT can be an excellent way to advance your career or pivot from another industry into tech. Learn more about what it takes to earn the degree and what you can do with it.

December 9, 2022

Article

[Featured image] Desk receptionist sitting at a workstation.

What Is a Desk Receptionist? A Career Guide

Learn what a desk receptionist position entails, the different types of desk receptionist jobs, the expected salaries, and more.

November 11, 2022

Article

Explore popular IT support courses

Status: [object Object]

Google

Skills you'll gain: Computer Networking, Network Analysis, Network Architecture, Networking Hardware, Network Model, Critical Thinking, Linux, Computer Architecture, Network Security, Accounting, Human Computer Interaction, Communication, Computer Programming, Cloud Computing, Leadership and Management, Operating Systems, System Security, Cryptography, Customer Support

Build toward a degree

4.8
Rating, 4.8 out of 5 stars
195K reviews

Beginner · Professional Certificate · 3 - 6 Months

IBM

Skills you'll gain: Cloud Computing, Cloud Storage, Computer Networking, Customer Success, Operating Systems, Cloud Applications, Leadership and Management, System Security, Strategy and Operations, Cloud Infrastructure, Communication, Computer Programming, Cyberattacks, Customer Support, Databases, Networking Hardware, Cloud Platforms, Cryptography, DevOps, IBM Cloud, Information Technology, Network Architecture, Network Security, Security Engineering, Software Engineering

4.7
Rating, 4.7 out of 5 stars
10K reviews

Beginner · Professional Certificate · 3 - 6 Months

Amazon Web Services

Skills you'll gain: Amazon Web Services, Application Development, Cloud Computing, Cloud Infrastructure, Cloud Storage, Collaboration, Communication, Continuous Integration, Data Analysis, DevOps, Information Technology, Operating Systems, Project Management, Software Architecture, Software Testing

4.8
Rating, 4.8 out of 5 stars
5.8K reviews

Beginner · Professional Certificate · 3 - 6 Months

[Featured image] Two members of an IT management team discuss technology systems.

What Is IT Management and How Does it Help Businesses?

Discover the scope of IT management and how it works within an organization.

October 21, 2022

Article

[Featured image] A customer service agent sits at their desk in front of a desktop computer, talking to a customer.

Good Customer Service: Definition, Examples, and Tips

Customer service is important to a successful business. Learn more about customer service and the available opportunities as a customer service representative.

October 14, 2022

Article

[Featured image] A customer service agent is sitting at his office.

Customer Service Job Skills, Roles, Pay, and Career Paths

Discover what skills and education you'll need to become a customer service professional, and learn about customer service jobs, salaries, and possible career paths.

October 7, 2022

Article

[Featured image] A cloud computing professional considers the benefits of Azure certification.

Azure Certification: What It Is, Career Benefits, and How to Get Certified

Learn which Azure certification is right for you, along with the benefits of becoming Azure certified at the Fundamentals, Associate, and Expert levels.

September 20, 2022

Article

[Featured Image] A person wearing a yellow jacket sits at their desk in front of a desktop computer.

What Is ITIL Certification?

ITIL is a global framework designed to help improve customer experience. Learn what is ITIL certification, benefits of certification and how to get certified.

September 19, 2022

Article

[Featured image]: A call center worker is sitting at their desk working on her desktop in her office.

Jobs in Call Centers: Skills, Outlook, and Salaries

Call centers are in fast-paced environments that rely on strong communication skills. Learn about the salaries, career outlook and skills needed for this career and whether it is a fit for you.

August 26, 2022

Article

[Featured Image] An office worker smiles while taking a call at their entry-level help desk job.

How to Find Entry-Level Help Desk Jobs in 2024

Elevate your search for entry-level help desk jobs. Read on for company-specific insights and tips on enhancing your resume.

July 29, 2022

Article

[Featured Image] A help desk technician smiles at someone on a video call in their home office.

How to Become a Help Desk Technician in 3 Steps

Learn about the essential skills you'll need to become a help desk technician, as well as what it takes to qualify for these roles.

July 29, 2022

Article

[Featured Image] A tech professional in an office searches the web for the answer to, “What is itil?”

What Is ITIL? A Beginner’s Guide to the ITIL Process

Read on to learn about IT Infrastructure Library processes, concepts, and use cases.

July 29, 2022

Article

[Featured image] A person with long, curly hair tied back in a ponytail shakes the hand of another person wearing a red sweater.

Key Customer Service Skills to Feature on Your Resume

Learn about valuable service skills you can incorporate into your resume and where to feature them.

October 25, 2022

Article

[Featured image] Two members of an IT management team discuss technology systems.

What Is IT Management and How Does it Help Businesses?

Discover the scope of IT management and how it works within an organization.

October 21, 2022

Article

[Featured image] A customer service agent sits at their desk in front of a desktop computer, talking to a customer.

Good Customer Service: Definition, Examples, and Tips

Customer service is important to a successful business. Learn more about customer service and the available opportunities as a customer service representative.

October 14, 2022

Article

[Featured image] A customer service agent is sitting at his office.

Customer Service Job Skills, Roles, Pay, and Career Paths

Discover what skills and education you'll need to become a customer service professional, and learn about customer service jobs, salaries, and possible career paths.

October 7, 2022

Article

[Featured image] A cloud computing professional considers the benefits of Azure certification.

Azure Certification: What It Is, Career Benefits, and How to Get Certified

Learn which Azure certification is right for you, along with the benefits of becoming Azure certified at the Fundamentals, Associate, and Expert levels.

September 20, 2022

Article

[Featured Image] A person wearing a yellow jacket sits at their desk in front of a desktop computer.

What Is ITIL Certification?

ITIL is a global framework designed to help improve customer experience. Learn what is ITIL certification, benefits of certification and how to get certified.

September 19, 2022

Article

[Featured image]: A call center worker is sitting at their desk working on her desktop in her office.

Jobs in Call Centers: Skills, Outlook, and Salaries

Call centers are in fast-paced environments that rely on strong communication skills. Learn about the salaries, career outlook and skills needed for this career and whether it is a fit for you.

August 26, 2022

Article

[Featured Image] An office worker smiles while taking a call at their entry-level help desk job.

How to Find Entry-Level Help Desk Jobs in 2024

Elevate your search for entry-level help desk jobs. Read on for company-specific insights and tips on enhancing your resume.

July 29, 2022

Article

[Featured Image] A help desk technician smiles at someone on a video call in their home office.

How to Become a Help Desk Technician in 3 Steps

Learn about the essential skills you'll need to become a help desk technician, as well as what it takes to qualify for these roles.

July 29, 2022

Article

[Featured Image] A tech professional in an office searches the web for the answer to, “What is itil?”

What Is ITIL? A Beginner’s Guide to the ITIL Process

Read on to learn about IT Infrastructure Library processes, concepts, and use cases.

July 29, 2022

Article

IT support covers a wide variety of skills and industries, from data analysis to customer service and beyond. With so many options and opportunities available, it can be tricky to know where to start. On Coursera, you'll find expert resources to support your goals, whether you're just starting out or are ready to take the next step in your career. Explore IT support topics, including:

Frequently asked questions (FAQ)

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