![[Featured Image] A businessman sits outside the office building with his laptop and talks on the phone with a colleague about potential LLM use cases they can use to automate the customer experience.](https://images.ctfassets.net/wp1lcwdav1p1/4lDV3GEUJyjQbSVbLjzOu6/bb40d7852be267e64888e8e68e97886e/GettyImages-1691976118.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
10 LLM Use Cases to Enhance Your Business
Learn about large language models and the different types you can implement to support your business.
May 30, 2024
Article
IT Support
Learn about the skills and qualifications needed for a career as a help desk technician, IT support specialist or similar, and how these roles keep organizational technology systems running smoothly.
![[Featured Image] Two IT colleagues collaborate on an infrastructure project on a shared monitor.](https://images.ctfassets.net/wp1lcwdav1p1/Ft6y6KWr0BGgQb0xLyjrM/3a26b1065dff4e33d12e3a4719839763/iStock-1197257945.jpeg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured image] Two women working in IT talking to each other in the workplace.](https://images.ctfassets.net/wp1lcwdav1p1/7EBObvHmmFvTIlHi1HzACg/1a11138cebb6bd104933c052d9a14c29/GettyImages-1146500478.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
Explore popular IT support courses
Status: New AI skills
Skills you'll gain: Computer Networking, Package and Software Management, Network Security, Network Troubleshooting, Systems Administration, Cloud Infrastructure, IT Infrastructure, TCP/IP, File Systems, Microsoft Windows, Network Architecture, Routing Protocols, Desktop Support, Lightweight Directory Access Protocols, Cybersecurity, Encryption, Security Controls, Computer Hardware, Technical Support, Software Installation
Status: AI skills
Microsoft
Skills you'll gain: Microsoft 365, Network Security, Business Software, Computer Hardware, Cybersecurity, Desktop Support, Virtual Private Networks (VPN), Network Troubleshooting, Technical Support, Hardware Troubleshooting, Hardware Architecture, Generative AI, Operating Systems, Network Protocols, TCP/IP, Application Security, Microsoft Teams, Productivity Software, Information Systems Security, Multi-Factor Authentication
Skills you'll gain: Cloud Computing Architecture, Peripheral Devices, Technical Support, Technical Support and Services, Cloud Services, Cybersecurity, Computing Platforms, Hardware Troubleshooting, IT Service Management, Cloud Security, Cloud Infrastructure, Network Troubleshooting, Encryption, Data Storage, Software Development Life Cycle, Professional Networking, Information Technology, Cloud Computing, Interviewing Skills, Computer Hardware
![[Featured image] A woman works on her laptop at home, preparing to earn the TOGAF certification.](https://images.ctfassets.net/wp1lcwdav1p1/1wV90ftiMvmZNkgnWr5owJ/dde4c7d9c039234e574130ac1a2bbd6e/GettyImages-1166429741.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured image] A man sits at a table with his laptop and prepares to earn the SC-900 certification.](https://images.ctfassets.net/wp1lcwdav1p1/6hFrZzlK21w8cVhCVgQP8b/0eef3b3ad68856a0d0753bd756c75665/GettyImages-1265972394.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured image] A man sits at a laptop earning his RHCSA certification.](https://images.ctfassets.net/wp1lcwdav1p1/1IlNpRFYe6Ixlm844Rar7T/f52016bc204e603bb83cf89082638440/GettyImages-514411129.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured image] A cybersecurity expert meets with colleagues and recommends their organization implements just-in-time access.](https://images.ctfassets.net/wp1lcwdav1p1/1wWChsJT0x60v0JGouhE24/12539bfbe3dcbb5a0767f55c5202c12b/GettyImages-655798939.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Feature Image] A man sits at a laptop in his home and takes a Robotic Process Automation (RPA) exam prep course online.](https://images.ctfassets.net/wp1lcwdav1p1/6W5m4ngMydDBOZzlMaOYxw/7b3c53e188c52721d5c065e1d087bc37/GettyImages-1385982154.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] A woman sits in her kitchen and uses her laptop to research whether she should earn IT certifications or a degree for her career path.](https://images.ctfassets.net/wp1lcwdav1p1/4GiWMOsQJa6rvknjvVuYYL/ba36341019302f7130ff47431e5d6c4e/GettyImages-1961218042.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured image] A man sits at a laptop in his home and explores a potential Linux career path for his future.](https://images.ctfassets.net/wp1lcwdav1p1/6rwWZj8zk0fir4CVYfboCZ/0c3a58674655056ffbb67c86678db05d/GettyImages-1618527516.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] An IT specialist without a degree chats virtually with a customer from her office.](https://images.ctfassets.net/wp1lcwdav1p1/1XUJwM6EeMUvYCRMrIE6n3/3ee9acd4aa406ac548a0b6623a6dd8f2/GettyImages-1346576524.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured image] An applied scientist works on a computer in a lab.](https://images.ctfassets.net/wp1lcwdav1p1/7t1Z5qyFuTtPRLsfKOlcVA/96b8564ca225060cf49103d6deb3997f/GettyImages-1138469850.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
IT support covers a wide variety of skills and industries, from data analysis to customer service and beyond. With so many options and opportunities available, it can be tricky to know where to start. On Coursera, you'll find expert resources to support your goals, whether you're just starting out or are ready to take the next step in your career. Explore IT support topics, including:
