Learn about the skills and qualifications needed for a career as a help desk technician, IT support specialist or similar, and how these roles keep organizational technology systems running smoothly.
Explore popular IT support courses
Skills you'll gain: Computer Networking, Network Troubleshooting, Package and Software Management, Systems Administration, Cloud Infrastructure, IT Infrastructure, TCP/IP, Desktop Support, Network Security, Network Architecture, Routing Protocols, Linux, Encryption, Microsoft Windows, Lightweight Directory Access Protocols, Cybersecurity, Security Awareness, Computer Hardware, Technical Support, Software Installation
Microsoft
Skills you'll gain: Microsoft 365, Network Security, Business Software, Computer Hardware, Cybersecurity, Desktop Support, Virtual Private Networks (VPN), Network Troubleshooting, Technical Support, Hardware Troubleshooting, Hardware Architecture, Generative AI, Operating Systems, Network Protocols, TCP/IP, Application Security, Microsoft Teams, Productivity Software, Information Systems Security, Multi-Factor Authentication
Skills you'll gain: Cloud Computing Architecture, Technical Support, Technical Support and Services, Cloud Services, Cybersecurity, Computing Platforms, Hardware Troubleshooting, Computer Hardware, IT Service Management, Cloud Security, Cloud Infrastructure, Network Troubleshooting, Peripheral Devices, Encryption, Data Storage, Software Development Life Cycle, Professional Networking, Information Technology, Cloud Computing, Interviewing Skills
IT support covers a wide variety of skills and industries, from data analysis to customer service and beyond. With so many options and opportunities available, it can be tricky to know where to start. On Coursera, you'll find expert resources to support your goals, whether you're just starting out or are ready to take the next step in your career. Explore IT support topics, including:
![[Featured Image] A technical support analyst points at a computer screen to troubleshoot software issues with his colleague as she looks on.](https://images.ctfassets.net/wp1lcwdav1p1/pjtpV5b4weNoa3TqN2OEA/bfc866309e4246222320e4607f136642/GettyImages-1363276415.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] Two women on a video call using a computer as a full duplex as both computers are transmitting and receiving information.](https://images.ctfassets.net/wp1lcwdav1p1/5Py8JOcQBYg5YHjglqmOEr/c7d0363bb4fa3c14356b7766d160183e/GettyImages-1309784457.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] An enterprise architect walks a new employee through some of the tasks they will handle as part of the team as they review content on a laptop with a whiteboard in the background.](https://images.ctfassets.net/wp1lcwdav1p1/6r97ppN7PquswIMUDRx9Ls/0df6775479d93e2b6920dab762fda3a3/GettyImages-607477463__1_.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] An ERP analyst explains their enterprise resource planning strategies to stakeholders.](https://images.ctfassets.net/wp1lcwdav1p1/1mOr6FkK9xkPktz9W94LbZ/b75642536d3ef06a485fb8ddab23ceed/GettyImages-1485146526.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] A smiling woman IT support specialist talks on a headset to a customer as she looks at a desktop in front of her.](https://images.ctfassets.net/wp1lcwdav1p1/28fPPqYsmu3cr0PVM8boV3/7ede8f387aeb065c8065460b13e442f3/GettyImages-1437821111.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] A computer science learner researches exFAT vs. NTFS to select the best option for their class project.](https://images.ctfassets.net/wp1lcwdav1p1/65pbgSmjCqCBDA9DJRsCd0/baf177a795b5a037317a380b62b67974/GettyImages-1461191270.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] A man working in IT service management talks on a headset while looking at a computer and sitting beside a colleague in a bright, airy office setting.](https://images.ctfassets.net/wp1lcwdav1p1/7cuewa1qYH9k4UDtXY9NXf/156848a27a315c3479fcec4e59eb1d65/GettyImages-1447107841.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] A computer support specialist wearing a headset stands over her colleague and points at something on their laptop.](https://images.ctfassets.net/wp1lcwdav1p1/28WCdmCKrTjOK72uuAkMJD/f568a7bb0892758b9ec836c82ff08c78/GettyImages-1454460679.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] Several colleagues work at computer stations that are connected by a local area network in their office building.](https://images.ctfassets.net/wp1lcwdav1p1/1DgL9QmB26esjq2QnO7qF2/2a34507d185d2132219da85fb733335f/GettyImages-1457981598.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] A big data analyst gives a lecture on how frontier technology, like big data, will impact many industries in the future.](https://images.ctfassets.net/wp1lcwdav1p1/2cqilrqCbHRDXKhLZsjrbe/6789d7bdc7350117252598d8394b3da4/GettyImages-642320245.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] A woman who recently earned certifications works on creating a CompTIA A+ resume.](https://images.ctfassets.net/wp1lcwdav1p1/snKAmaEBus8JbKORWXEIm/e7655517cb2d53669e45794b8cc8c689/GettyImages-1148806941.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] A businessman sits outside the office building with his laptop and talks on the phone with a colleague about potential LLM use cases they can use to automate the customer experience.](https://images.ctfassets.net/wp1lcwdav1p1/4lDV3GEUJyjQbSVbLjzOu6/bb40d7852be267e64888e8e68e97886e/GettyImages-1691976118.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
