Learn about the skills and qualifications needed for a career as a help desk technician, IT support specialist or similar, and how these roles keep organizational technology systems running smoothly.
Explore popular IT support courses
Skills you'll gain: Computer Networking, Package and Software Management, Network Security, Network Troubleshooting, Systems Administration, Cloud Infrastructure, IT Infrastructure, TCP/IP, Information Systems Security, File Systems, Microsoft Windows, Network Architecture, Routing Protocols, Desktop Support, Lightweight Directory Access Protocols, Cybersecurity, Application Security, Computer Hardware, Technical Support, Software Installation
Skills you'll gain: Cloud Computing Architecture, Peripheral Devices, Technical Support, Technical Support and Services, Cloud Services, Cybersecurity, Computing Platforms, Hardware Troubleshooting, IT Service Management, Cloud Security, Cloud Infrastructure, Network Troubleshooting, Encryption, Data Storage, Software Development Life Cycle, Professional Networking, Information Technology, Cloud Computing, Interviewing Skills, Computer Hardware
Microsoft
Skills you'll gain: Microsoft 365, Network Security, Business Software, Computer Hardware, Cybersecurity, Desktop Support, Virtual Private Networks (VPN), Network Troubleshooting, Technical Support, Hardware Troubleshooting, Hardware Architecture, Generative AI, Operating Systems, Network Administration, Network Protocols, Application Security, Microsoft Teams, Productivity Software, Information Systems Security, Multi-Factor Authentication
IT support covers a wide variety of skills and industries, from data analysis to customer service and beyond. With so many options and opportunities available, it can be tricky to know where to start. On Coursera, you'll find expert resources to support your goals, whether you're just starting out or are ready to take the next step in your career. Explore IT support topics, including:
![[Featured Image] A woman sits on her sofa and researches the differences between Comptia A+ vs. Network+ on her laptop.](https://images.ctfassets.net/wp1lcwdav1p1/0HEuojFzfW0YuKr3pP03I/99924a3e4b4bd90e3f8649d359dc69fe/GettyImages-597317639.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] A woman answers Comptia A+ interview questions during a job interview.](https://images.ctfassets.net/wp1lcwdav1p1/S7XrJDgduI4usjAPD5Agz/12dd7fa32383a41f449288c34c40da2f/GettyImages-498384865.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] Male solutions engineer uses a whiteboard to discuss business matters with coworkers](https://images.ctfassets.net/wp1lcwdav1p1/6A43ivul0KASgfnQ1Na16j/aed48743c80aa5063bb05a51fe82fa55/GettyImages-1373293834.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] A solutions architect is meeting with a coworker to discuss the technology solutions to meet the company's needs.](https://images.ctfassets.net/wp1lcwdav1p1/4Vuos6t0d1XOrFS8JJC4pC/5a2c923ba68925259d5997a984dab94f/GettyImages-1124741514.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] A woman working for an automation engineer salary examines a piece of machinery in a factory setting while holding a tablet.](https://images.ctfassets.net/wp1lcwdav1p1/5rjsYP5tRW52Im45mRgj2R/f850c9d44adc41b0543b081988993f13/GettyImages-1387052362.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] In a bright office setting, a woman working for an enterprise architect salary looks at a tablet while she leans against the desk behind her.](https://images.ctfassets.net/wp1lcwdav1p1/661tZW5Js0TD6XdoZw85AJ/5597d0fae958333956848379284b59cd/GettyImages-1389927343.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] A man who receives a technical consultant salary shows his client IT business analytics.](https://images.ctfassets.net/wp1lcwdav1p1/2et8bECEghekKSjO9GxdhN/773d0694e04a14d6d0052f3f99c947ec/GettyImages-1200930315.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] A technical support engineer stands in a server room and looks at a laptop in an attempt to fix a problem.](https://images.ctfassets.net/wp1lcwdav1p1/18vqzO1Zq9pIWHf3ErWoIy/cba1ef8b07184e9bbbcda0259c37ee3d/GettyImages-1347879841.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] A man at home on his computer is excited because he just finished creating his IT project manager resume and submitted it to several companies.](https://images.ctfassets.net/wp1lcwdav1p1/7wi9vNpRH1gzb64dMsuTRD/d2244e171eddf811ec8ba62877d07010/GettyImages-1496369597.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] A man and woman discuss what they see on a computer monitor while studying for Python certification.](https://images.ctfassets.net/wp1lcwdav1p1/4Z4PVzAWD3FA00WHKoMCoV/9fcb3cd6847c63a32c14cec3e3b2abde/GettyImages-1166861613.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] A cybersecurity professional sits at his office shared space with others, working on his computer using MITRE ATT&CK to help prevent security breaches.](https://images.ctfassets.net/wp1lcwdav1p1/H7FYOkgWNRVufTGKTfTwe/b13726de8b6fe851ba30631b53f48dbc/GettyImages-1605481172.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured image] Coursera learner Donald Collins poses in a gray suit with a purple tie.](https://images.ctfassets.net/wp1lcwdav1p1/5bTkLIfVw0gios0STw5ixI/517c887bc7e0cb9b640bb8861af0f240/BC-4011_Donald-Collins_1500x680.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
