Arizona State University

Professional Skills: Workplace Culture Specialization

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Arizona State University

Professional Skills: Workplace Culture Specialization

Cultivate a Positive and Inclusive Workplace.

Develop critical skills essential for building stronger teams and organizations.

Tyler Galarneau

Instructor: Tyler Galarneau

Included with Coursera Plus

Get in-depth knowledge of a subject
Beginner level
No prior experience required
4 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace
Get in-depth knowledge of a subject
Beginner level
No prior experience required
4 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Navigate emotional expression and miscommunication in digital spaces

  • Lead through empathy and inclusive communication strategies

  • Identify and mitigate bias in group decision-making

  • Strengthen team accountability, trust, and cohesion

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Taught in English
Recently updated!

March 2026

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Specialization - 4 course series

What you'll learn

  • Communicate with relatability and self-awareness to connect with your team.

  • Articulate a clear and inspiring vision to guide your team.

  • Build and foster successful teams and cultivate future leaders.

Skills you'll gain

Category: Leadership
Category: Communication
Category: Trustworthiness
Category: Employee Coaching
Category: Visionary
Category: Team Leadership
Category: Leadership Development
Category: Communication Strategies
Category: Emotional Intelligence
Category: Professional Development
Category: Team Performance Management
Category: Collaboration
Category: Organizational Leadership
Category: Rapport Building
Category: People Development
Category: Team Collaboration
Category: Conflict Management
Category: Team Motivation
Category: Succession Planning
Category: Leadership and Management
Professional Skills: Digital Communication

Professional Skills: Digital Communication

Course 2, 4 hours

What you'll learn

  • Master the communication process in digital environments.

  • Effectively convey and interpret emotions in digital messages.

  • Choose the most appropriate digital medium for various communication needs.

Skills you'll gain

Category: Digital Communications
Category: Communication
Category: Conflict Management
Category: Emotional Intelligence
Category: Empathy & Emotional Intelligence
Category: Interpersonal Communications
Category: Interrigatories
Category: Communication Strategies
Category: Media and Communications
Category: Non-Verbal Communication
Category: Collaboration
Professional Skills: Applied Empathy

Professional Skills: Applied Empathy

Course 3, 3 hours

What you'll learn

  • Practice empathetic listening to understand others' perspectives

  • Express empathy effectively in leadership situations

  • Develop and promote a sense of self-empathy

Skills you'll gain

Category: Empathy
Category: Self-Awareness
Category: Leadership
Category: Emotional Intelligence
Category: Relationship Building
Category: Resilience
Category: Conflict Management
Category: Personal Development
Category: Mindfulness
Category: Active Listening
Category: Interpersonal Communications
Category: Verbal Communication Skills
Category: Empathy & Emotional Intelligence
Category: Recognizing Others
Category: Compassion
Professional Skills: Navigating Bias

Professional Skills: Navigating Bias

Course 4, 3 hours

What you'll learn

  • Implement strategies to maintain individual accountability in group settings.

  • Normalize and encourage productive disagreement within teams.

  • Utilize the 'devil's advocate' technique to challenge assumptions and improve decision quality.

Skills you'll gain

Category: Decision Making
Category: Discussion Facilitation
Category: Conflict Management
Category: Diversity Awareness
Category: Corporate Communications
Category: Collaboration
Category: Diversity and Inclusion
Category: Critical Thinking
Category: Team Collaboration
Category: Accountability Frameworks
Category: Leadership
Category: Teamwork
Category: Independent Thinking
Category: Communication

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Instructor

Tyler Galarneau
Arizona State University
31 Courses2,789 learners

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