Coursera

Technology & Software Sales Fundamentals Specialization

Coursera

Technology & Software Sales Fundamentals Specialization

Build Skills in Tech and Software Sales. Learn to sell technology products, manage accounts, and leverage AI for client engagement.

Fatimata Hane
Starweaver
Karlis Zars

Instructors: Fatimata Hane

Included with Coursera Plus

Get in-depth knowledge of a subject
Intermediate level

Recommended experience

4 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace
Get in-depth knowledge of a subject
Intermediate level

Recommended experience

4 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Apply fundamental and consultative selling techniques to engage prospects, overcome objections, and close technology sales.

  • Develop strategic account and territory management plans using market analysis and CRM tools.

  • Leverage generative AI and predictive analytics to personalize client engagement and automate sales workflows.

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Taught in English
Recently updated!

January 2026

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Specialization - 6 course series

What you'll learn

  • Analyze the sales process and its alignment with the buyer's journey.

  • Demonstrate effective cold calling techniques using social media, telephone, and email.

  • Apply listening and questioning skills to discover customer needs and build rapport.

  • Master strategies for overcoming objections and maintaining momentum in sales conversations.

Skills you'll gain

Category: Sales Process
Category: Selling Techniques
Category: Closing (Sales)
Category: Overcoming Objections
Category: Sales
Category: Cold Calling
Category: Active Listening
Category: Communication Strategies
Category: Sales Presentation
Category: Customer Engagement
Category: Lead Generation
Category: Sales Prospecting
Category: Customer Relationship Building
Category: Telephone Skills
 Introduction to Tech Sales

Introduction to Tech Sales

Course 2 3 hours

What you'll learn

  • Master the fundamentals of calculating and articulating the return on investment (ROI) for technology products.

  • Learn to collaborate with customers to create tailored, mutually beneficial solutions.

  • Develop strategies to build and maintain customer relationships based on value rather than price.

  • Become adept at shifting sales conversations from price to the value proposition of technology products.

Skills you'll gain

Category: Value Propositions
Category: Return On Investment
Category: B2B Sales
Category: Consultative Approaches
Category: Sales Process
Category: Customer Analysis
Category: Stakeholder Engagement
Category: Sales Presentation
Category: Customer Relationship Building
Category: Technical Sales
Category: Solution Selling
Software Sales

Software Sales

Course 3 2 hours

What you'll learn

  • Explain the fundamentals of the software market.

  • Develop and implement effective sales strategies.

  • Demonstrate essential sales techniques and establish lasting customer relationships.

Skills you'll gain

Category: Customer Relationship Management
Category: Market Analysis
Category: Sales Presentation
Category: Sales Process
Category: Customer Relationship Building
Category: Customer Insights
Category: Competitive Analysis
Category: Technical Sales
Category: Company, Product, and Service Knowledge
Category: Sales
Category: Market Dynamics
Category: Market Opportunities
Category: Selling Techniques
Category: Sales Strategy

What you'll learn

  • Gain the ability to analyze market data and geographic information to segment territories strategically.

  • Develop skills in applying advanced sales methodologies, specifically in B2B environments.

  • Learn to conduct thorough assessments of client needs through direct interaction, observation, and the use of analytical tools.

  • Acquire proficiency in using modern CRM software and analytics platforms.

Skills you'll gain

Category: Consultative Selling
Category: Sales Territory Management
Category: Customer Relationship Management
Category: Sales Strategy
Category: B2B Sales
Category: Market Research
Category: Negotiation
Category: Sales
Category: Competitive Intelligence
Category: Sales Process
Category: Selling Techniques
Category: Regional Sales
Category: Sales Management
Category: Sales Training
Category: Market Analysis

What you'll learn

Skills you'll gain

Category: Relationship Management
Category: Needs Assessment
Category: Data-Driven Decision-Making
Category: Account Strategy
Category: Goal Setting
Category: Expectation Management
Category: Account Management
Category: Customer Relationship Management
Category: Customer Relationship Building
Category: Growth Strategies
Category: Drive Engagement
Category: Customer Engagement
Category: Milestones (Project Management)
Category: Customer Success Management

What you'll learn

  • Explore the foundational concepts of GenAI and evaluate its role in transforming client engagement for account managers.

  • Apply GenAI for personalized client communication and assess its effectiveness across channels.

  • Assess GenAI’s impact on client insights and develop strategies for stronger relationships using predictive analytics.

  • Develop scalable GenAI personalization strategies and assess automation for optimized, consistent client engagement.

Skills you'll gain

Category: Business Process Automation
Category: AI Personalization
Category: Communication
Category: Customer Communications Management
Category: Responsible AI
Category: Predictive Analytics
Category: Customer Engagement
Category: Scalability
Category: Prompt Engineering
Category: Customer Relationship Management (CRM) Software
Category: Account Management
Category: Email Automation
Category: Automation
Category: Generative AI
Category: Customer Insights
Category: Analytics

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Instructors

Fatimata Hane
Coursera
1 Course 10,166 learners
Starweaver
Coursera
535 Courses 967,953 learners
Karlis Zars
33 Courses 55,592 learners

Offered by

Coursera

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