Closing the digital divide is essential for fostering a more inclusive and equitable society. Nearly one in three U.S. workers ages 16 to 64 have few or no digital skills; at least 38 percent of those workers are employed in jobs requiring moderate or advanced computer use. A recent report by the National Skills Coalition found that 92% of current job listings require digital skills. Imagine not being able to enter the workforce due to a deficit in these essential skills.

Now imagine a comprehensive training that allows you to support others in obtaining digital skills and achieving their workforce, personal, or educational goals. The Goodwill Digital Navigator training, co-developed with World Education, a division of JSI Research and Training Institute, will equip service providers with specific skills and information to support customers to get on their own learning pathway to economic sufficiency. Learners that complete all courses will be able to use these credits toward renewal requirements of an International Coaching Federation (ICF) credential.

This training is comprised of three courses which will help someone:

• Understand the digital divide;

• Provide digital skills and guide others towards digital resilience;

• Achieve the customer service and relevant navigation skills; and

• Capture community assets and weave them into intentional programming.

Applied Learning Project

Learners will complete a capstone project in the final course to build a portfolio of resources and tools for digital navigation. This portfolio is a comprehensive demonstration of the skills and knowledge acquired throughout the specialization and will be evaluated by peer-learners.