Effective Communication in the Globalised Workplace Specialization

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Effective Communication in the Globalised Workplace Specialization

Communicate effectively in a globalised workplace. Enhance your communication competence to integrate into the globalised workplace

Instructors: Susan Lee

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2 course series

Get in-depth knowledge of a subject

4.6

(361 reviews)

Intermediate level

Some related experience required

1 month

at 10 hours a week

Flexible schedule

Learn at your own pace

2 course series

Get in-depth knowledge of a subject

4.6

(361 reviews)

Intermediate level

Some related experience required

1 month

at 10 hours a week

Flexible schedule

Learn at your own pace

Skills you'll gain

Details to know

Shareable certificate

Add to your LinkedIn profile

Taught in English

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Specialization - 2 course series

In this Specialization aimed for those who are preparing to enter the workplace, we will share with you some key cultural and linguistic features characterizing effective communication in this increasingly diverse and internationalised workplace.

This is done through four courses, building from knowing the self to communicating with the inner circle of colleagues within the organisation and expanding this circle to include external partners and stakeholders. There is also a capstone project which requires you to apply what you have learned in the four courses in real-life contexts potentially with industry players.

Becoming Part of the Globalised Workplace

Course 110 hours

What you'll learn

The final course aims to build learners’ confidence and adaptability when communicating in cross-cultural environments as they assume leadership responsibility to communicate influence in persuasive workplace contexts. The course focuses on enhancing learners’ professional persona for skilful engagement and intercultural communication with stakeholders within and beyond the organization, including cross-departmental work teams, clients and external partners.

Learners will also discover and apply good practices in organising information, using visual aids and body language for presentations while demonstrating a heightened sense of cultural sensitivity in a given context. In all, learners will acquire skills to demonstrate persuasive verbal and intercultural communication in workplace contexts which may include dialogues and presentations to critical stakeholders and effective task delegation to team members. At the end of this course, learners will be able to: - Analyse factors of motivation among workplace counterparts. - Recognise the impact of culture on factors of motivation. - Critique and craft persuasive verbal communication products (i.e. script of dialogue) for exchanges with work teams and critical stakeholders. - Apply principles of effective PowerPoint slide design with consideration for cultural sensitivity. - Identify and adopt strategies on the use of voice and body language for engaging presentations.

Effective Communication in the Globalised Workplace - The Capstone

Course 24 hours

What you'll learn

The Capstone Project for this Specialisation requires you to demonstrate your understanding of the courses and integrate the knowledge and skills learned in real workplace scenarios. In particular, you will be given a choice of a few projects based on scenarios and case studies drawn from different workplaces.

The project outcome is a handbook or a practical guide, which could be a blend of text and multi-media. In completing the project, you will be required to use and/or collect relevant primary data from people in the workplace through emails, face-to-face chats, Skype discussions and incorporate the data into the handbook/guide as support. In addition, there will be a component on critical reflection on your learning journey. The Capstone Project is to be completed within six weeks. Evaluation will be done via a combination of peer and tutor assessment.

Instructors

Susan Lee

National University of Singapore

1 Course7,066 learners

Offered by

National University of Singapore

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Frequently asked questions

There are four Courses and a Capstone Project in the Specialization. The duration of each Course is three weeks. It takes six weeks to complete the Capstone Project. Therefore, the total duration it takes to complete the entire Specialization is 18 weeks.

Each course (except the Capstone Project) is offered every two weeks after the launch date.

There is no prior knowledge required to read this Specialization. In terms of language competency, you should have at a minimum of the equivalent of B1 CEFR (Common European Framework of Reference) or intermediate level.

Upon completion of the Specialization, within the context of a globalized workplace, you will be able to:

· demonstrate awareness of the nature, intricacies and complexities of communication;

· understand the fundamental communication principles applicable to different contexts: written and spoken, face-to-face and online;

· display good understanding of effective interpersonal, intercultural and organizational competencies;

· produce workplace-related artefacts that are sensitive to audience and context; and

· make use of language appropriately and effectively for different genres ranging from informative to persuasive.

While the specialization focuses on application, it is grounded in intercultural and communication theories. Through case studies simulating the globalized workplace, you will have ample opportunities to practise and enhance your communication competence, taking into consideration intercultural elements.

Yes! To get started, click the course card that interests you and enroll. You can enroll and complete the course to earn a shareable certificate, or you can audit it to view the course materials for free. When you subscribe to a course that is part of a Specialization, you’re automatically subscribed to the full Specialization. Visit your learner dashboard to track your progress.

Effective Communication in the Globalised Workplace Specialization

Skills you'll gain

Details to know

See how employees at top companies are mastering in-demand skills

Advance your subject-matter expertise

Earn a career certificate

Specialization - 2 course series

Becoming Part of the Globalised Workplace

What you'll learn

Effective Communication in the Globalised Workplace - The Capstone

What you'll learn

Instructors

Offered by

Why people choose Coursera for their career

New to Business Essentials? Start here.

Open new doors with Coursera Plus

Advance your career with an online degree

Join over 3,400 global companies that choose Coursera for Business

Frequently asked questions

How long does it take to complete the Specialization?

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What background knowledge is necessary?

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