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Digital Marketing Operations & Analytics Specialization

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Coursera

Digital Marketing Operations & Analytics Specialization

Drive Marketing ROI Through Data Operations. Transform marketing chaos into measurable success with systematic operations and analytics.

Hurix Digital
John Whitworth

Instructors: Hurix Digital

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Get in-depth knowledge of a subject
Beginner level

Recommended experience

4 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace
Get in-depth knowledge of a subject
Beginner level

Recommended experience

4 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Execute multi-channel campaigns using automation tools while measuring performance through professional analytics platforms.

  • Transform raw marketing data into actionable insights using pivot tables, BI dashboards, and funnel visualization techniques.

  • Optimize marketing ROI by analyzing channel performance, identifying conversion bottlenecks, and implementing data-driven strategies.

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Taught in English
Recently updated!

January 2026

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Specialization - 16 course series

What you'll learn

  • Project management acronyms are a shared language that enables clear, efficient communication across marketing teams and stakeholders

  • Digital task management tools like Trello transform individual to-do lists into transparent, collaborative workflows that keep entire teams aligned

  • Structured task documentation with clear deadlines and action items prevents work from falling through the cracks and enables project accountability

  • Mastering foundational project management vocabulary and tools is essential for contributing effectively to modern marketing teams

Skills you'll gain

Category: Project Management Software
Category: Organizational Skills
Category: Project Management
Category: Communication
Category: Project Coordination
Category: Project Documentation
Category: Workflow Management
Category: Marketing Operations
Category: Collaborative Software
Category: Vocabulary

What you'll learn

  • Digital engagement metrics like open & click-through rates provide the essential foundation for measuring marketing effectiveness and quality.

  • Email platforms enable systematic professional communication creation with consistent branding and scalable campaign execution capabilities.

  • Understanding metric definitions empowers data-driven decisions, transforming marketing from guesswork into measurable business activities.

  • Platform skills combined with metric literacy create the essential toolkit for successful digital marketing professionals in competitive landscapes.

Skills you'll gain

Category: Content Creation
Category: Newsletters
Category: Email Marketing
Category: Campaign Management
Category: Business Metrics
Category: Content Performance Analysis
Category: Marketing Effectiveness
Category: Digital Marketing
Category: Driving engagement
Category: Customer Engagement
Category: Performance Metric
Category: Key Performance Indicators (KPIs)
Category: Marketing Materials
Category: Performance Measurement

What you'll learn

  • Strategic research method selection improves resource efficiency and delivers focused insights aligned with defined business goals.

  • Strong survey design produces unbiased, actionable data that turns customer assumptions into evidence-based decisions.

  • Combining research methods with practical tools enables quick deployment of professional market research in real scenarios.

  • High-quality market research underpins customer-focused products and marketing strategies that connect with target audiences.

Skills you'll gain

Category: Customer Insights
Category: Data Collection
Category: Market Research
Category: Marketing Analytics
Category: Market Analysis
Category: Marketing
Category: Research Methodologies
Category: Google Analytics
Category: Surveys
Category: User Research
Category: Data-Driven Decision-Making

What you'll learn

  • Systematic tool selection &workflow design are foundational to professional social media management, enabling consistent brand presence efficiently.

  • Standardized response frameworks ensure brand consistency &compliance while enabling faster customer service resolution across social touchpoints.

  • Effective social media operations require integration between scheduling platforms and CRM systems for comprehensive tracking and accountability.

  • Professional social media management transforms from reactive posting to proactive strategic communication through tool utilization &processes.

Skills you'll gain

Category: Digital Communications
Category: Customer Communications Management
Category: Social Media Marketing
Category: Social Media Management
Category: Social Media Content

What you'll learn

  • Brand measurement needs both quantitative metrics and qualitative insights (sentiment, perception) for complete health.

  • Social media monitoring means systematic data capture: proper search parameters, filtering relevant mentions, organizing into trackable formats.

  • Brand presence tracking requires consistent methodology and structured documentation that enables ongoing analysis and trend identification.

  • Brand monitoring improves when measurement frameworks combine real-time social media capture with periodic qualitative assessment methods.

Skills you'll gain

Category: Social Media
Category: Branding
Category: Market Research
Category: Customer Acquisition Management
Category: Lead Generation
Category: Customer Relationship Management (CRM) Software
Category: Performance Analysis
Category: Business Metrics
Category: Marketing Operations
Category: Data Capture
Category: Brand Awareness
Category: Sales Pipelines
Category: Marketing Automation
Category: Marketing Effectiveness
Category: Social Media Management
Category: Brand Management
Category: Data-Driven Decision-Making

What you'll learn

  • Visual brand consistency across all digital touchpoints is fundamental to building customer trust and recognition in competitive markets.

  • Understanding the difference between symbolic logomarks and typographic wordmarks enables more strategic brand application decisions.

  • Systematic brand guideline compliance requires structured review processes that can be scaled across teams and campaigns.

  • Brand asset verification is not just about aesthetic appeal—it directly impacts brand equity and customer perception in digital environments

Skills you'll gain

Category: Marketing Design
Category: Marketing Materials
Category: Branding
Category: Graphic Design
Category: Digital Marketing
Category: Operational Excellence
Category: Style Guides

What you'll learn

  • Email automation success depends on strategic sequence design, personalization, and rigorous quality assurance testing before launch.

  • Performance optimization is an iterative process that requires systematic comparison against industry benchmarks rather than internal metrics alone.

  • Effective marketing automation combines technical execution with analytical thinking to deliver consistent engagement improvements.

  • Sustainable email marketing growth comes from building repeatable processes for both campaign creation and performance evaluation.

Skills you'll gain

Category: Personalized Service
Category: HubSpot CRM
Category: Customer Engagement
Category: Campaign Management
Category: Marketing Automation
Category: Performance Analysis
Category: Marketing Effectiveness
Category: Data-Driven Decision-Making
Category: Key Performance Indicators (KPIs)
Category: Marketing Analytics
Category: Email Automation
Category: Quality Assurance
Category: Performance Metric
Category: Performance Measurement
Category: Benchmarking
Category: Automation
Category: Email Marketing

What you'll learn

  • Systematic lead management processes are critical for preventing revenue leakage and ensuring proper sales team coordination.

  • Data-driven funnel analysis enables proactive identification of conversion bottlenecks before they significantly impact business performance.

  • Integration between CRM operations and performance analytics creates a feedback loop that drives continuous pipeline optimization.

  • Proper lead lifecycle management requires both technical execution and analytical oversight to maximize conversion opportunities.

Brand Styles: Audit & Apply

Brand Styles: Audit & Apply

Course 9 1 hour

What you'll learn

  • Brand consistency requires systematic documentation and regular updates to style guides as organizational visual identity evolves.

  • Effective compliance auditing depends on structured scoring methodologies that provide measurable, actionable feedback for creative teams.

  • Cross-functional collaboration tools like SharePoint and Teams are essential for maintaining brand integrity at scale.

  • Quality assurance in brand management serves both immediate compliance needs and long-term brand equity protection.

Skills you'll gain

Category: Compliance Auditing
Category: Document Management
Category: Workflow Management
Category: Collaborative Software
Category: Digital Marketing
Category: Style Guides
Category: Marketing Analytics
Category: Brand Management
Category: Version Control
Category: Branding
Category: Marketing Design
Category: Quality Assurance

What you'll learn

  • Effective persona development blends demographic, psychographic, and behavioral data to guide focused content strategies.

  • Engagement patterns differ by persona, requiring data-driven timing and channel choices to maximize reach and impact.

  • Ongoing performance review and schedule refinement using persona metrics improves ROI and sustains competitiveness.

  • Persona-based marketing succeeds through continuous measurement and iteration, not fixed or one-time strategies.

Skills you'll gain

Category: Content Performance Analysis
Category: Scheduling
Category: Customer Insights
Category: Key Performance Indicators (KPIs)
Category: Social Media Content
Category: Persona (User Experience)
Category: Target Audience
Category: Return On Investment
Category: Performance Measurement
Category: Strategic Decision-Making
Category: Data Storytelling
Category: Persona Development
Category: Content Marketing
Category: Marketing Analytics
Category: Content Strategy
Category: Drive Engagement

What you'll learn

  • Strategic analysis should be evidence-based, using systematic evaluation of internal strengths and external market conditions to guide decisions.

  • Omni-channel marketing needs integrated thinking across personas and touchpoints because customers experience the brand as one whole.

  • Performance metrics must be defined upfront so success is clear, aligned to strategy, and supports continuous optimization.

  • Collaborative planning improves results by turning shared insights into stronger strategies through visual tools and structured reviews.

Skills you'll gain

Category: Customer Insights
Category: Brand Management
Category: Analysis
Category: Customer Retention
Category: Performance Measurement
Category: Marketing Planning

What you'll learn

  • Measures of central tendency provide the foundation for understanding any dataset's key characteristics and form the basis for all advanced analytics

  • Pivot tables transform raw data into organized summaries that reveal actionable insights otherwise buried in spreadsheet noise.

  • Proper data preparation and understanding of spreadsheet functionality are essential prerequisites for meaningful marketing analytics.

  • Small-scale data analysis skills in Excel serve as the gateway to more sophisticated business intelligence and analytics career paths.

Skills you'll gain

Category: Data-Driven Decision-Making
Category: Marketing Analytics
Category: Pivot Tables And Charts
Category: Marketing Strategies
Category: Descriptive Analytics
Category: Microsoft Excel
Category: Descriptive Statistics
Category: Data Wrangling
Category: Statistical Methods
Category: Small Data
Category: Spreadsheet Software
Category: Data Transformation
Category: Marketing Effectiveness
Category: Data Analysis
Category: Statistics
Category: Data Import/Export
Category: Advanced Analytics

What you'll learn

  • Accurate metric definitions form the foundation of reliable data interpretation and team communication.

  • Systematic platform navigation creates consistent, repeatable data retrieval processes that scale across marketing campaigns.

  • Technical documentation is the primary source to understand platform capabilities and acts as a safeguard against misinterpretation.

  • Standardized data collection workflows enable meaningful performance comparisons and trend analysis over time.

Skills you'll gain

Category: Web Analytics
Category: Marketing Analytics
Category: Technical Documentation
Category: Data-Driven Decision-Making
Category: Web Analytics and SEO
Category: Analytics
Category: Data Analysis
Category: Team Oriented
Category: Data Presentation
Category: Technical Communication
Category: Performance Metric

What you'll learn

  • Systematic funnel analysis requires both quantitative investigation and qualitative user behavior understanding to identify true conversion barriers.

  • Multi-source dashboard integration transforms siloed data into unified business intelligence that enables strategic decision-making.

  • Effective hypothesis formation about user drop-offs must be grounded in both data patterns and user experience principles.

  • Interactive visualization design should prioritize stakeholder accessibility and actionable insights over technical complexity

Skills you'll gain

Category: Google Analytics
Category: User Flows
Category: Data Synthesis
Category: Process Optimization
Category: Grafana
Category: Data-Driven Decision-Making
Category: Business Intelligence
Category: Marketing Analytics
Category: Analytics
Category: Dashboard
Category: Performance Analysis
Category: Data Presentation
Category: Interactive Data Visualization
Category: Customer Analysis
Category: User Research
Category: Tableau Software
Category: Looker (Software)
Category: Web Analytics
Category: Gap Analysis
Category: Descriptive Analytics

What you'll learn

  • Data organization through pivot tables is fundamental for revealing performance patterns across marketing channels that remain hidden in raw data.

  • Visual trend analysis requires systematic interpretation of peaks, troughs, and changes to distinguish random fluctuations from meaningful signals.

  • Effective marketing optimization depends on calculating key metrics like average order value and revenue by channel against historical benchmarks.

  • Strategic marketing decisions emerge from combining quantitative analysis with critical evaluation of trend magnitude and business implications.

Skills you'll gain

Category: Performance marketing
Category: Performance Reporting
Category: Performance Metric
Category: Marketing Analytics
Category: Spreadsheet Software
Category: Performance Measurement
Category: Descriptive Analytics
Category: Microsoft Excel
Category: Business Reporting
Category: Marketing
Category: Business Metrics
Category: Data-Driven Decision-Making
Category: Time Series Analysis and Forecasting
Category: Pivot Tables And Charts
Category: Google Sheets
Category: Marketing Strategies
Category: Marketing Budgets
Category: Trend Analysis

What you'll learn

  • Effective marketing measurement requires systematic data integration and visualization to reveal the complete customer journey narrative.

  • Strategic performance analysis focuses on identifying high-impact, testable opportunities rather than just reporting metrics and basic summaries.

  • Successful marketing optimization depends on establishing clear insight-to-action workflows that enable rapid testing and measurement processes.

  • Sustainable growth comes from repeatable processes transforming data patterns into consistent, measurable business improvements.

Skills you'll gain

Category: Web Analytics
Category: Performance Improvement
Category: Marketing Analytics
Category: Analytics
Category: Data Analysis
Category: Performance Measurement
Category: Interactive Data Visualization
Category: Performance Analysis
Category: Marketing Strategies
Category: Dashboard
Category: Business Marketing
Category: Customer Analysis
Category: Marketing Effectiveness
Category: Data Presentation
Category: Gap Analysis
Category: Data Storytelling
Category: Process Improvement and Optimization
Category: Business Intelligence
Category: Customer Insights

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructors

Hurix Digital
Coursera
203 Courses 8,830 learners
John Whitworth
Coursera
17 Courses 218 learners

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Coursera

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