Google
Apoio Técnico de TI da Google Professional Certificate

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Google

Apoio Técnico de TI da Google Professional Certificate

Este é o seu ponto de partida para uma carreira em TI. Neste programa, vai aprender as aptidões necessárias para desempenhar a função em menos de 6 meses. Não é necessário ter um diploma ou experiência prévia.

Included with Coursera Plus

Earn a career credential that demonstrates your expertise

(224 reviews)

Beginner level

Recommended experience

6 months at 10 hours a week
Flexible schedule
Earn a career credential
Share your expertise with employers
Earn a career credential that demonstrates your expertise

(224 reviews)

Beginner level

Recommended experience

6 months at 10 hours a week
Flexible schedule
Earn a career credential
Share your expertise with employers

What you'll learn

  • Adquirir as aptidões necessárias para ter sucesso numa função de TI de nível inicial

  • Aprender a executar tarefas diárias de apoio técnico de TI, incluindo montagem de computadores, redes sem fios, instalação de programas e serviço de apoio ao cliente

  • Aprender a prestar apoio técnico completo ao cliente, desde a identificação de problemas até à resolução e depuração dos mesmos

  • Aprender a utilizar sistemas, incluindo Linux, sistemas de nomes de domínio, interface de linhas de comando e código binário

Overview

What’s included

Shareable certificate

Add to your LinkedIn profile

Industry certification
Taught in Portuguese (Portugal)
115 practice exercises

Prepare for a career in Information Technology

  • Receive professional-level training from Google
  • Demonstrate your proficiency in portfolio-ready projects
  • Earn an employer-recognized certificate from Google

Professional Certificate - 5 course series

What you'll learn

Skills you'll gain

Category: Software Installation
Category: Technical Support
Category: Operating Systems
Category: Computer Networking
Category: Technical Communication
Category: Linux
Category: Microsoft Windows
Category: Computer Hardware
Category: Computer Literacy
Category: Hardware Troubleshooting
Category: Information Privacy
Category: Information Technology

What you'll learn

Skills you'll gain

Category: Network Protocols
Category: TCP/IP
Category: Computer Networking
Category: Virtual Private Networks (VPN)
Category: Wireless Networks
Category: Wide Area Networks
Category: Network Model
Category: Proxy Servers
Category: OSI Models
Category: Dynamic Host Configuration Protocol (DHCP)
Category: Network Security
Category: Routing Protocols
Category: Network Troubleshooting
Category: VPN Clients
Category: Servers
Category: Network Architecture

What you'll learn

Skills you'll gain

Category: Microsoft Windows
Category: File Management
Category: Linux
Category: OS Process Management
Category: Command-Line Interface
Category: Help Desk Support
Category: Software Installation
Category: Package and Software Management
Category: File Systems
Category: Virtual Machines
Category: Operating System Administration
Category: Desktop Support
Category: User Accounts
Category: Technical Support
Category: Virtualization
Category: Remote Access Systems
Category: System Configuration
Category: System Monitoring
Category: Operating Systems

What you'll learn

Skills you'll gain

Category: Systems Administration
Category: Virtualization
Category: Lightweight Directory Access Protocols
Category: Active Directory
Category: Dynamic Host Configuration Protocol (DHCP)
Category: User Accounts
Category: Hardware Troubleshooting
Category: Disaster Recovery
Category: Windows Servers
Category: Data Storage
Category: Cloud Computing
Category: Cloud Infrastructure
Category: Network Administration
Category: Technical Support and Services
Category: Linux Servers
Category: Operating System Administration
Category: Server Administration

What you'll learn

Skills you'll gain

Category: Cryptography
Category: Encryption
Category: Firewall
Category: Authentications
Category: Patch Management
Category: Network Security
Category: Cybersecurity
Category: Authorization (Computing)
Category: Security Awareness
Category: Identity and Access Management
Category: Threat Detection
Category: Information Systems Security
Category: Data Security
Category: Malware Protection
Category: Virtual Private Networks (VPN)
Category: Application Security
Category: Wireless Networks

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructor

Google

Top Instructor

Google
336 Courses13,720,935 learners

Why people choose Coursera for their career

Felipe M.
Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."
Jennifer J.
Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."
Larry W.
Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."
Chaitanya A.
"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."
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Frequently asked questions

¹Based on Coursera learner outcome survey responses, United States, 2021.