Google
Apoio Técnico de TI da Google Professional Certificate

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Google

Apoio Técnico de TI da Google Professional Certificate

Este é o seu ponto de partida para uma carreira em TI. Neste programa, vai aprender as aptidões necessárias para desempenhar a função em menos de 6 meses. Não é necessário ter um diploma ou experiência prévia.

Included with Coursera Plus

Earn a career credential that demonstrates your expertise

(224 reviews)

Beginner level

Recommended experience

6 months at 10 hours a week
Flexible schedule
Earn a career credential
Share your expertise with employers
Earn a career credential that demonstrates your expertise

(224 reviews)

Beginner level

Recommended experience

6 months at 10 hours a week
Flexible schedule
Earn a career credential
Share your expertise with employers

What you'll learn

  • Adquirir as aptidões necessárias para ter sucesso numa função de TI de nível inicial

  • Aprender a executar tarefas diárias de apoio técnico de TI, incluindo montagem de computadores, redes sem fios, instalação de programas e serviço de apoio ao cliente

  • Aprender a prestar apoio técnico completo ao cliente, desde a identificação de problemas até à resolução e depuração dos mesmos

  • Aprender a utilizar sistemas, incluindo Linux, sistemas de nomes de domínio, interface de linhas de comando e código binário

Overview

What’s included

Shareable certificate

Add to your LinkedIn profile

Industry certification
Taught in Portuguese (Portugal)
115 practice exercises

Prepare for a career in Information Technology

  • Receive professional-level training from Google
  • Demonstrate your proficiency in portfolio-ready projects
  • Earn an employer-recognized certificate from Google

Professional Certificate - 5 course series

What you'll learn

Skills you'll gain

Category: Technical Support
Category: Software Installation
Category: Operating Systems
Category: Computer Hardware
Category: Linux
Category: Technical Communication
Category: Computer Networking
Category: Microsoft Windows
Category: Network Security
Category: Desktop Support
Category: Hardware Troubleshooting
Category: Information Privacy
Category: Computer Literacy
Category: Information Technology

What you'll learn

Skills you'll gain

Category: Network Protocols
Category: TCP/IP
Category: Computer Networking
Category: Virtual Private Networks (VPN)
Category: Network Model
Category: Wireless Networks
Category: Proxy Servers
Category: Dynamic Host Configuration Protocol (DHCP)
Category: Wide Area Networks
Category: OSI Models
Category: Routing Protocols
Category: Network Security
Category: Network Troubleshooting
Category: VPN Clients
Category: Network Architecture
Category: Servers

What you'll learn

Skills you'll gain

Category: File Management
Category: Microsoft Windows
Category: OS Process Management
Category: Linux
Category: Software Installation
Category: Help Desk Support
Category: Command-Line Interface
Category: Package and Software Management
Category: File Systems
Category: System Monitoring
Category: Virtual Machines
Category: Desktop Support
Category: Technical Support
Category: User Accounts
Category: System Configuration
Category: Operating Systems
Category: Virtualization
Category: Operating System Administration
Category: Remote Access Systems

What you'll learn

Skills you'll gain

Category: Systems Administration
Category: Virtualization
Category: Lightweight Directory Access Protocols
Category: Active Directory
Category: Hardware Troubleshooting
Category: Disaster Recovery
Category: User Accounts
Category: Dynamic Host Configuration Protocol (DHCP)
Category: Linux Servers
Category: Data Storage
Category: Network Administration
Category: Server Administration
Category: Operating System Administration
Category: Windows Servers
Category: Cloud Computing
Category: Technical Support and Services
Category: Cloud Infrastructure

What you'll learn

Skills you'll gain

Category: Cryptography
Category: Encryption
Category: Network Security
Category: Patch Management
Category: Authentications
Category: Cybersecurity
Category: Firewall
Category: Security Awareness
Category: Authorization (Computing)
Category: Threat Detection
Category: Malware Protection
Category: Identity and Access Management
Category: Data Security
Category: Wireless Networks
Category: Application Security
Category: Virtual Private Networks (VPN)
Category: Information Systems Security

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructor

Google

Top Instructor

Google
336 Courses13,727,699 learners

Why people choose Coursera for their career

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Learner since 2018
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Jennifer J.
Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."
Larry W.
Learner since 2021
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Chaitanya A.
"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."
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Frequently asked questions

¹Based on Coursera learner outcome survey responses, United States, 2021.