With the evolving trends, it’s become essential for project management in all development spheres to take on a new avatar. Organizations are looking forward to more efficient ways to manage their development projects. Agile and Scrum methodologies have to some extent met the changing needs of the management environment.
Working as a Scrum Master
Working as a Scrum Master
This course is part of multiple programs.
Instructors: Skill-Up EdTech Team
5,104 already enrolled
Included with 
Gain insight into a topic and learn the fundamentals.
4.6
(51 reviews)
Intermediate level
Recommended experience
17 hours to complete
3 weeks at 5 hours a week
Flexible schedule
Learn at your own pace
What you'll learn
Identify the Scrum Process flow and the various artifacts required at different phases of the process flow and create Scrum Personas.
Develop a Working Agreement to foster a collaborative environment for your team members.
Develop a retrospective for a given scenario and use coaching techniques to resolve a dysfunctional team.
Develop a Product Vision and goals and collaborate with the Product Owner to refine a Backlog.
Details to know
Shareable certificate
Add to your LinkedIn profile
Assessments
13 assignments
Taught in English
See how employees at top companies are mastering in-demand skills
Build your subject-matter expertise
This course is available as part of
When you enroll in this course, you'll also be asked to select a specific program.
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV
Share it on social media and in your performance review
There are 5 modules in this course
This module is divided into two lessons. The first lesson will introduce you to what a Scrum Master does and their responsibilities. You will gain an understanding of the role and what makes it unique. By the end of the first lesson, you should be able to articulate how this role differs from others in the Scrum Methodology and how this job may differ depending on the organization’s needs. Since leadership is a key component in Scrum, the second lesson will cover how you can set yourself up for success in this role and the skills and traits to accomplish this. In addition, you will perform hands-on activities to reiterate your learning on Scrum process and will create personas for different scenarios.
What's included
9 videos8 readings3 assignments2 plugins
Module 2 has two lessons that cover key aspects of the Scrum Master role. Lesson one focuses on stakeholder management and the Scrum Master's role as a facilitator, along with creating a working agreement. Lesson two explores maximizing influence with the team, emphasizing the Scrum Master's role as a coach. The module provides practical tools and techniques for effective team management, stakeholder handling, and maintaining team focus during Sprints.
What's included
9 videos5 readings3 assignments2 plugins
Module three focuses on the role of the Scrum Master in facilitating team growth through coaching, inspiring collaboration and creativity, leading by example, and protecting the team from distractions and roadblocks. The first lesson will cover the Servant Leadership concept, and the second lesson will elucidate some ideas around collaboration and working with the Product Owner.
What's included
9 videos3 readings3 assignments2 plugins
In Module 4, you will learn how to handle change and address organizational impediments in product development effectively. Gain skills to overcome impediments and use the Force Field Analysis Methodology for problem-solving. Learn to manage conflicts, maintain team focus, and handle dependencies. Develop the ability to recognize, evaluate, and respond to team interactions as a Scrum Master. Finally, understand common change models. Hands-on activities will reinforce the lessons' concepts.
What's included
8 videos4 readings3 assignments2 plugins
In this module, you review the previous modules. You cover the flow of the Scrum Process, including essential steps such as Product Backlog refinement, Sprint Planning, Daily Scrums, Sprint Review, and Sprint Retrospective. In addition, you attempt a final project in which you perform a Retrospective and suggest the one big change. Additionally, this module delves into three popular Agile and Scrum certifications: Certified Scrum Master (CSM), Disciplined Agile Scrum Master (DASM), and Agile Certified Practitioner (ACP). If you haven't taken this module as part of the IBM IT Project Manager PC or the IBM IT Scrum Master PC, we encourage you to enroll in the recommended course, Introduction to Agile Development and Scrum. Your feedback is highly valuable to us, so we encourage you to rate the course and provide a review to help us enhance our content. Once again, we thank you for taking this course, and we wish you the best in applying your new knowledge and skills.
What's included
3 videos5 readings1 assignment1 peer review5 plugins
Instructors
Instructor ratings
4.0 (12 ratings)Offered by
Recommended if you're interested in Leadership and Management
Why people choose Coursera for their career
Felipe M.
Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."
Jennifer J.
Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."
Larry W.
Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."
Chaitanya A.
"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."
Learner reviews
Showing 3 of 51
4.6
51 reviews
- 5 stars
78.43%
- 4 stars
11.76%
- 3 stars
1.96%
- 2 stars
3.92%
- 1 star
3.92%
New to Leadership and Management? Start here.
Open new doors with Coursera Plus
Unlimited access to 7,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription
Advance your career with an online degree
Earn a degree from world-class universities - 100% online
Join over 3,400 global companies that choose Coursera for Business
Upskill your employees to excel in the digital economy
Frequently asked questions
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
When you enroll in the course, you get access to all of the courses in the Certificate, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
If you subscribed, you get a 7-day free trial during which you can cancel at no penalty. After that, we don’t give refunds, but you can cancel your subscription at any time. See our full refund policy.