When will I have access to the lectures and assignments?

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

What will I get if I subscribe to this Specialization?

When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Is financial aid available?

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

Health Care Innovation

This course is part of The Business of Health Care Specialization

Instructors: Amber Bird

12,855 already enrolled

Included with

Learn more

3 modules

Gain insight into a topic and learn the fundamentals.

305 reviews

7 hours to complete

Flexible schedule

Learn at your own pace

3 modules

Gain insight into a topic and learn the fundamentals.

305 reviews

7 hours to complete

Flexible schedule

Learn at your own pace

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

6 assignments

Taught in English

91% of learners achieved a positive career outcome

See how employees at top companies are mastering in-demand skills

Learn more about Coursera for Business

logos of Petrobras, TATA, Danone, Capgemini, P&G and L'Oreal

Build your subject-matter expertise

This course is part of the The Business of Health Care Specialization

When you enroll in this course, you'll also be enrolled in this Specialization.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate

There are 3 modules in this course

In this course, you’ll learn the foundational economic theories behind health care innovation and how to optimize your own health care practice or organization. Designed to help you gain a practical understanding of innovation techniques, operations management, and value and quality in the health care setting, this course will help you apply these frameworks to assess health care practices and apply innovation while managing risk. You’ll also explore the best practices for evaluating one’s innovative practices, using real-life examples of success to see the concepts in action. By the end of this course, you’ll have honed your skills in optimizing health care operations, and be able to develop the right set of evaluations and questions to achieve best innovative practices within your organization.

Module details

Important Program Note: A revised course version is set to launch on or near July 1, 2025. If you are a student with late work, deadlines will be reset and the content will be updated.Wharton professor, Christian Terwiesch welcomes you to the course, then Profs. Sarah Rottenberg and Roy Rosin focus on the discovery phase of the innovation process. Prof. Rosin discusses strategies—including ethnography or contextual inquiry—for gaining insight into the scope and parameters of challenging problems. He introduces a framework for crafting an effective hypothesis. And Prof. Rottenberg explores techniques for seeing and documenting what others have missed.

What's included

11 videos2 assignments

11 videosTotal 93 minutes

Welcome to the Course1 minute
Introducing Innovation14 minutes
How to See What Other People Have Missed7 minutes
Beyond On-Site Interviews5 minutes
Ethnography for Innovation8 minutes
Understanding Where Health Happens5 minutes
The Tools of Ethnography10 minutes
How to Focus Your Attention10 minutes
Whose World do We Need to Understand?10 minutes
Inclusive Design and Co-Design11 minutes
Crafting a Hypothesis11 minutes

2 assignmentsTotal 60 minutes

Practice Quiz #130 minutes
Module 1 Quiz30 minutes

In this module, Prof. Terwiesch explains foundational concepts of health care operations and ways to use them to optimize health care delivery. You will examine the provider-patient relationship and learn how a different types of performance metrics can improve patient-facing performance measures. You will enumerate various types of inefficiency, such as waste, variability, and inflexibility. You will learn techniques to optimize performance and service by gauging flow rate, flow time, and inventory. And you will learn to map health care processes. By the end of this module, you will be equipped to analyze the financial viability of a health care provider using and create a framework to assess and optimize performance.

What's included

9 videos2 assignments

9 videosTotal 83 minutes

Introduction: The Patient Perspective8 minutes
Introduction: The Provider Perspective6 minutes
Trade-offs, Strategy, System Inhibitors10 minutes
Inventory, Flow Rate, and Flow Time6 minutes
Mapping Processes with Flow Diagrams7 minutes
Lean Operations and Waste10 minutes
The Curse of Variability11 minutes
Financial Viability13 minutes
Finding the Value Drivers12 minutes

2 assignmentsTotal 60 minutes

Practice Quiz #230 minutes
Module 2 Quiz30 minutes

In this module, Drs. Neha Patel and Lee Fleisher define value, survey methods for assessing value and quality, and introduce the organizations that set quality standards. Dr. Fleisher and guest presenter Dr. Amber Bird explain the importance of health equity and social determinants of health in determining quality of care, patient experience, and patient outcomes. Dr. Fleisher also examines acute care at home, and opportunities for artificial intelligence.

What's included

8 videos2 assignments

8 videosTotal 70 minutes

Understanding Quality in the Present9 minutes
Defining Value, Part I12 minutes
Defining Value, Part II7 minutes
The Role of Equity in Quality6 minutes
An Intentional Equity Initiative5 minutes
Social Determinants: Improving Health Rather than Health Care7 minutes
Acute Hospital at Home11 minutes
Opportunities for Artificial Intelligence14 minutes

2 assignmentsTotal 60 minutes

Practice Quiz #330 minutes
Module 3 Quiz30 minutes

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructors

Instructor ratings

(48 ratings)

Amber Bird

University of Pennsylvania

1 Course12,855 learners

Offered by

University of Pennsylvania

Learner reviews

5 stars
69.18%
4 stars
22.95%
3 stars
5.24%
2 stars
0.98%
1 star
1.63%

Showing 3 of 305

Reviewed on Nov 6, 2019

I found the course helpful overall, I found the 3rd module to be the most difficult and hard to follow and felt there was a lot of information without real world examples.

Reviewed on Jul 14, 2019

Great frameworks and solid content. A good course as part of a broader foundation.

Reviewed on Apr 29, 2020

as a physician it helped a lot to understand human behaviors with health choices . it was a great course

View more reviews