Name: Improving Communication Skills
Brand: University of Pennsylvania
Availability: OnlineOnly
Rating: 4.7 (535 reviews)

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Learner Reviews & Feedback for Improving Communication Skills by University of Pennsylvania

4.7

stars

2,096 ratings

About the Course

Learn how to communicate more effectively at work and achieve your goals. Taught by award-winning Wharton professor and best-selling author Maurice Schweitzer, Improving Communications Skills is an essential course designed to give you both the tools you need to improve your communication skills, and the most successful strategies for using them to your advantage. You'll learn how to discover if someone is lying (and how to react if they are), how to develop trust, the best method of communication for negotiation, and how to apologize. You'll also learn when to cooperate and when to compete, how to create persuasive messages, ask thoughtful questions, engage in active listening, and choose the right medium (face-to-face conversation, video conference, phone call, or email) for your messages. By the end of the course, you'll be able to understand what others want, respond strategically to their wants and needs, craft convincing and clear messages, and develop the critical communication skills you need to get ahead in business and in life....

Top reviews

Jan 5, 2021

I liked so much this course. The examples were so good to connect the concept and the real scenarios. Soft skill are so important and I'll use it to increase my communication with my colleagues.

Jun 26, 2022

This course is very usefull and i learnt so many things from this course. A special thanks to Coursera team to make me learn the course and providing the courses in a effecient manner.

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526 - 535 of 535 Reviews for Improving Communication Skills

By Abdul B B

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May 5, 2020

The course should be easy and simple, by the way, the course is good, thank you.

By Zoran H

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Feb 8, 2025

A little disjointed but still good.

By Piyathida C

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Apr 22, 2020

Useful and helpful for my career.

By Javaher S

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Feb 9, 2022

good

By Muhammed M H

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May 1, 2018

Good

By ASHISH P

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Jun 5, 2018

By David T W T

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Dec 18, 2021

Quite a bland course with a lot of academic theories and tangent deliveries that aren't business or personal development-related. The quizzes are nothing more than memorizing or identifying textbook terms and definitions most of the time rather than case studies or practical applications. Feels more like an intro 101 college course.