Now more than ever, corporations are investing heavily in IT. The quality of these investments affect the daily work of millions, yet it’s not uncommon to see industry surveys where the failure rates for IT projects is over 50%. It’s possible to do better and it’s possible to do so consistently. In this two-week course, we’ll step through major challenges within corporate IT and how to address them with the disciplined use of design thinking, Lean Startup, and agile as a team framework.
Customer-Centric IT Strategy
Customer-Centric IT Strategy
This course is part of Leading the Modern Day Business Specialization
Instructor: Alex Cowan
23,666 already enrolled
Gain insight into a topic and learn the fundamentals.
4.6
(657 reviews)
Beginner level
No prior experience required
Flexible schedule
Approx. 5 hours
Learn at your own pace
98%
Most learners liked this course
Details to know
Shareable certificate
Add to your LinkedIn profile
Assessments
4 assignments
Taught in English
See how employees at top companies are mastering in-demand skills
Build your subject-matter expertise
This course is part of the Leading the Modern Day Business Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
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There are 4 modules in this course
To do strategic IT, you’ve got to have a strategy! Ideally, you need one that’s easy to understand and use as a clear basis for action. That’s what you’ll learn this week.
What's included
8 videos1 reading1 assignment1 discussion prompt
You’ve learned that being more intentional and acquiring and actionable understanding not just of what users say but of what they do is key to delivering successful IT. Now you’re going to learn more detail on how to iteratively prototype and test solutions to make sure not just that they don’t break, but that they deliver superior outcomes.
What's included
8 videos1 assignment
It’s comforting as it is to believe there are simply ‘good’ and ‘bad’ product and technology choices. However, the reality is that you get good outcomes by being able to first diagnose your situation and then pair it with situation-appropriate choices on SaaS products, platforms, and stacks. This week, that’s what you’ll learn how to do.
What's included
10 videos1 assignment
Two hot topics in IT that just keep getting hotter are: 1) cybersecurity and 2) AI. This week, we’ll focus on the technical and economic fundamentals of both so that you can facilitate shared understanding and informed, intentional decisions with your stakeholders.
What's included
14 videos1 assignment
Instructor
Instructor ratings
4.7 (141 ratings)Offered by
Recommended if you're interested in Business Essentials
Kennesaw State University
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Learner reviews
4.6
657 reviews
- 5 stars
70.62%
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21%
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6.08%
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Showing 3 of 657
AC
4
Reviewed on May 6, 2020
Could have been slower and had more hands-on experience. Very quick to go through parts of the content and assume learners are picking it all up easily.
RK
5
Reviewed on Jun 29, 2021
The examples presented in the course were really helpful in understanding what goes into developing a customer centric IT strategy.
GS
5
Reviewed on Dec 2, 2020
Leading the Modern Day Business Specialization should be renamed to something that is better aligned with the industry terms - such as
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Frequently asked questions
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
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