Designing effective interactive systems requires understanding the needs and capabilities of the people who will be using them. In this UX course we will focus on how to interact with users (or potential users) to understand what they need, what they currently do, what they love and hate, and examine human capabilities and behavior as they relate to UX design.
Understanding User Needs
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Understanding User Needs
This course is part of User Experience Research and Design Specialization
Instructor: Kentaro Toyama
40,211 already enrolled
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Gain insight into a topic and learn the fundamentals.
4.7
(526 reviews)
Beginner level
No prior experience required
Flexible schedule
Approx. 10 hours
Learn at your own pace
92%
Most learners liked this course
What you'll learn
Understand user needs assessments and qualitative research
Learn an end-to-end methodology for qualitative research
Explore good practices for conducting semi-structured interviews, in-situ observation, and affinity walls
Skills you'll gain
Details to know
Shareable certificate
Add to your LinkedIn profile
Assessments
11 assignments
Taught in English
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Build your subject-matter expertise
This course is part of the User Experience Research and Design Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
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There are 5 modules in this course
What's included
3 videos5 readings3 assignments1 peer review2 discussion prompts
What's included
3 videos2 readings3 assignments1 peer review1 discussion prompt
What's included
5 videos2 readings2 assignments1 peer review1 discussion prompt
What's included
2 videos2 readings2 assignments1 peer review1 discussion prompt
What's included
2 videos3 readings1 assignment1 discussion prompt
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
Instructor
Instructor ratings
4.6 (82 ratings)Offered by
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Learner reviews
4.7
526 reviews
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Showing 3 of 526
JG
5
Reviewed on Apr 6, 2020
Great class; really learned about interviewing and qualitative research! Great instructor and helpful videos.
WA
5
Reviewed on Jul 16, 2019
I really like this lecturer, he gives lots of good examples and analogies for the principles taught in this course. Well done.
MK
5
Reviewed on May 2, 2021
Really it is a great course from a practical and technical side, It needs a lot of work to complete but it 100% worth it.You will get a very good skill, practicing user research.
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Frequently asked questions
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
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The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
If you subscribed, you get a 7-day free trial during which you can cancel at no penalty. After that, we don’t give refunds, but you can cancel your subscription at any time. See our full refund policy.
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