I really found this course to be a great starting point for someone like myself who is familiar with technology but has a limited understanding of what is going on under the hood. I look forward to continuing onto the next course.

I can't translate directly from the page into my language, I have to copy and paste to understand what is written. I'm afraid it might hurt me. The course is amazing best of all I have ever seen, I'm getting more and more excited.

Truly enjoyed this class. Heard the offering on the radio and thought why not. I had a basic understanding of much of the information we went through. The course helped fill in some knowledge gap that I think will prove useful.

Great course, the explanations for the topics are simple and easy to follow, and for the most part the examples and quizzes they give are pretty simple and they give you more opportunities if you mess up in the quizzes. Loved it!

The course gave a wide range of technical fundamentals that are supportive of the fundamentals. I enjoyed the course because it enlighten me to areas that I never was involved with. Some the area where vague but understandable.

I loved how they keep everything in short videos it makes it easy to retain information for the quiz after every lesson. I liked that they used a variety of instructors for this course it was entertaining and when by really fast.

This course helped me have a better understanding of technology, when I already thought I had a good one. This is definitely the beginning of your journey. I strongly encourage this to anyone looking to get into IT. Best of luck!

It's very nice to be able to learn here, the teacher is very clear in explaining that there are subtitles too. it's just that in some assessments there are obstacles in the assessment and in the future it must be better.

Thank you

This was a wonderful introduction to IT support. I am already starting to see a career path form based on what I have learned so far. The material is presented in a straightforward manner, making it easy to understand and retain.

This course taught me how to build a box from the ground up, along with some of the soft skills needed to manage people in help desk situations. The teachers were engaging and easy to understand. Appreciate having this available.

Este va dirigido para aquellas personas que les llame la atención el área de Mesa de ayuda o soporte técnico en alguna empresa, se ven los temas basicos que son clave para su entendimiento posterior en otros cursos más avanzados.

Hands on course that gives you the opportunity to learn more about IT Support and the in's and out's of what you'll face in the real world while potentially working as an IT Support Specialist. Looking forward to the next course!

Very good staff to learn, I m using computer and tecnolog of the pass 25 years and didnt know a lot of things there. I thing a didnt understand you guys say this course is about 8 months, I did it less than week (around 20 hours)

This program can and will change your life! if you want a change in your career you need to come here it very informative, and encouraging also inspirational, so why wait take this program you will not regret this I promise you .

What a great and fun course. All the different people giving the lectures keep things simple and keep you engaged. I highly recommend this certificate program to anyone interested in an IT role. This is a great place to start.

I enjoyed the Technical Support Fundamentals class. The class helped me to expand my knowledge on topics I did not know and confirmed what I did. I am looking forward to the next phase in my learning and obtaining certifications!

This course made many things clear to me on how stuff works around IT. I loved the instructors , their personal experiences and their teaching. I hope this course remains a starting step for everyone who wants to get a Job in IT.

Bianca Cortes Miro · a few seconds ago

This course is a must before you take any decision to pursue a career as an IT Support Specialist. My experiences with this course have been a amazing. Education is always a great experience.

This course is absolutely useful to me in increasing my knowledge and interest about IT industry. I got to learn here what actually IT support specialist does and what is the basic knowledge needed to get myself at that position.

Some of what I learned was a refresher from a computer class I took over 20 years ago. I enjoyed learning about the networking component's that I took for granted running in the background. I am excited to continue my learning.

Highly informative, very educational. I'm a seasoned IT professional, but I still learned a lot from the course. Effective learning is about being humble enough to admit that you know nothing, this course drives that adage home.

This course is awesome! very well explain it, all the instructor excellent, the Coursera platform is being very well designed! I will definitely take advance of all the Coursera options to keep growing in the this amazing field

Instructors are very clear and provide an easy learning environment, the instructors pace while explaining and giving instructions are spot on. Perfect for anyone that's beginning their learning in Technical Support Fundamentals.

Excellent course with basic knowledge of IT for everyone, it helped me to understand a lot more about how things work in the IT world and it also improved personal skills with the practical experience in the labs. It was awesome!

A great intro to start out the 6 course certificate. Material was broken up into small sections that were easy to understand and simple to review when I needed to go back and relearn something. Looking forward to the next course.