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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,703 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

JC

Mar 11, 2024

Very informative and easy to understand for beginners like me. Kudos to the team who made this course possible and a very big thank you to all the instructors who share their time and knowledge to us.

BM

Jul 30, 2018

I am working in IT and wanted to do a refresher on the fundamentals and this course is really worth it. Good job Google and thank you for an affordable solution to getting my refresher and certificate

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2026 - 2050 of 10,000 Reviews for Technical Support Fundamentals

By JasonV B

Jun 11, 2021

It's been a wonderful week of learning through coursera on IT Support Fundementals. I've learned so much more in this short course that excites me to put them into practice in my every day life and my career in IT, i can;t wait to study more.

By Marcos G L

May 21, 2021

With a perfect didatic the course insert you in the world of technology. It’s a introductory course, but leave the student with the taste to know more. Congratulations to all the team that make this stupendous course. You are great! Thank you!

By Desmond I

Feb 25, 2021

This was a very nice and detailed course. I was able to follow from beginning to end pretty easily. I was able to complete this course in approximately 3 hours. It is a very good course for beginner through experienced IT Support personnel.

By Quinton J

Dec 19, 2020

This Is a great course course for refreshing the memory and learning some of the basic knowledge of IT. The information provided will help expand your mind and make you look at things differently, since you know what they are and what they do.

By Emanuel E

Nov 28, 2020

A very manageable, but informative overview of the world of IT. It helped me better understand the scope of knowledge that I will need to build a successful career, and it inspired me to take the next step in the Google IT certificate program.

By Katya d R C A

Nov 17, 2020

Genial!.... el curso estuvo muy dinámico, los talleres excelentes. Muy bien preparados los temas, las explicaciones de los instructores de Google muy claras,se nota que son personas preparadas y dispuestas a compartir su conocimiento. Gracias

By megan

Nov 15, 2020

I was really intimidating about the idea of entering the tech world as it is not something I'm familiar enough to feel comfortable and confident. So far, this course has introduce technology to me in a way that makes me excited to continue on.

By Kyle D

Oct 26, 2020

This course was TREMENDOUSLY helpful in solidifying my foundational knowledge of IT concepts. The way things were broken down and explained seemed a little daunting at first, but honestly it was all very straightforward and easy to understand.

By Richard G

Jul 31, 2020

The Fundamentals course was excellent. The videos are short enough not to cause a laps in attention, but contain a lot of important information. The hands on labs are perfect. They are not just a simulation, they are real world environments.

By Jonathan K

Jun 25, 2020

I found that this course presented the basics in a way most people could easily understand. Some of the labs with the virtual spaces could be tough for someone with no experience. That being said I had no problem troubleshooting issues myself.

By Pramod S

May 10, 2020

Very helpful in giving you the basics and foundation to build upon. I recommend this course even if someone has already taken something similar. It never hurts to level set and make sure your foundation for learning and understanding is solid.

By Anthony A

Mar 5, 2020

Amazing, I loved all the teachers and hearing about their backgrounds. The modules were easy to follow and even things that I struggled with were easy to go back to and read along to get a better comprehension on. This program is just amazing.

By Abdelkarim A

Sep 29, 2019

Very simple and straight forward way of learning .really enjoyed my time learning step by step thru all lessons from day 1 till the end.Google did a great Job to put together such a content for people that seek a new career as IT Support Tech.

By Cindy C

Sep 7, 2019

This course was great, it gave me the confidence to go out and try to get a job in the IT support field. I already had some background on some of the topics covered but there were a few missing pieces. This course put it all together nicely.

By 李婷

May 2, 2019

This is a great course. It gives me a blueprint of the whole IT support courses. It was taught easily that people with a little background like me would understand. Teachers' experience gives me a brief that I can find a job with hard-working.

By Damien L

Sep 19, 2018

Love the short videos with reading materials for further investigation. The format is simple and very well paced to allow the learner to absorb and retain information as well as get back to key areas for review. Thumbs up, Google and Coursera.

By Melissa H

Apr 11, 2018

The course is great! It is clear, well organized, and easy to learn the material in this online format. I enjoyed the discussion topics. They are thoughtful and help students dig deep into their experiences. I thoroughly enjoyed this course.

By Oleksii Z

Feb 2, 2023

This course material might seem to you somewhat annoying, trivial, or unnecessary. However, it's unexpectedly satisfying and mostly does its job. I wonder how many lectors have been laid off in G*'s recent laying off of 6% of its workforce...

By Lilian W

Aug 4, 2022

Great Course !!!! I enjoyed watching every video provided in this course. The instructors provided great real-life examples that helped me understand the most technical fundamentals of binary, operating systems, hardware, software, and so on.

By Alexandra K

Mar 30, 2022

I loved this course. All the info shared was easy to understand, the pace was really good (I made notes the whole time) and it also was very nice to see that all people teaching us in this training just love what they are doing. :) Thank you.

By Victor O

Feb 22, 2022

This course is very interesting and a powerful tool and well taught. All the instructors are very knowledgeable and good in explaining deals making you to not wanting the course to end. Once again I say thank you all. I recommend this course.

By Cesar U Z J

Aug 9, 2021

It's a very well explained and understandable group of contents as well as i do identified myself with a lot of situations the googlers presented and the scenarios on the graded tests also. Without a doubt it is a nice kickstart to IT roles .

By Joshua N L

Jul 6, 2021

Am Super excited to finish this course. Thanks to all the resource persons who explained these concepts in such a way that a green horn could understand. Coursera is indeed a good platform to learn online. Very Satisfied with the environment.

By K A M

Jun 21, 2021

I like the different modes of learning in this course. i am looking to learn more on VirtuaL Machines and how to benefit more from their use. I look forward to learning more and will choose other programs that lines up with my career choices.

By Manar M N H

May 1, 2021

Everything was organized perfectly , All instructors are Great What was the most important for me is the last two instructors who Nailed every aspect important in the whole professional course even in life a tremendous effort , thanks to all.