Instructors are easy to understand and keep up with. Source material does a great job in breaking everything down and has left me confident to take my next step into a new career field. This is coming from someone with zero technical background whatsoever.

I enjoyed learning the different aspects of GUI for windows more visual and LINUX more script. I enjoyed the concept of customer service. Showing empathy is a good way to express the fundamentals of Customer service that can apply to relationships as well.

it was a great starter for anyone getting into It even people who know a little about it. they go into really goo detail about everything. everything about this course was amazing and I 100% recommend this to anyone who is looking to get into the It world.

Awesome course for everyone who is going to start their career in IT. I have just finished this course. The content contemplates fundamental concepts in many areas, to have a clear and general view of the world of it support regardless of prior knowledge.

I really enjoyed this course for the most part. However, it took me some searching on the forums to figure out why Qwik labs wasn't updating the Linux file quiz. That's the reason I fell behind the course. I hope to continue on forwards with little issues.

This course was filmed nicely, sound quality was great and the message was clear. The skills and the tasks that were given matched the information that was presented. This was gave a just right challenge to the person looking in growing their IT knowledge.

This is a very good program for both experience and inexperience in the IT Support field. This program teach from the fundamental knowledge of the IT Support and how to get ready for job interview. I'll recommend and encourage people to take this course.

Excellent course and I love how you broke the learning down into mini videos that were not usually longer than five minutes to keep the attention span up. I would have love to do more labs. I learned a lot and feel comfortable about entering the IT world.

Nice course, but for getting certificate it is showing that to verify the account. i have verified my account several time but now also shows to verify the account.

i want my certificate. its very cheating by verifying my account.

Yours Faithfully

Sona Sivan

For a beginner I found this course to be very informative. I wasn't left trying to figure things out as I gained a clear and conscious understanding of the information shared. The instructors seemed to be very knowledgeable and was not boring to listen to.

This course laid a great foundation for general understanding of COMPUTERS. I would recommend everyone to do this course, because it will give you all the basic knowledge you need for understanding "how computers work? ", "how to build a pc ? ", et cetera.

excelente que hoy en dìa contemos con estos tipos de tegnologìa, que nos permita estudiar desde la sala de nuestra casa, y no solo eso que contemos con grandiosos institutos, capaces de ofrecer a un precio razonable este tipo de enriquesimiento del saber.

As a total newbie in the IT industry, I have learnt so much throughout the course. Every week I got to learn the tech aspect of the course. In the meantime I got to know the instructors' personal journeys, which made the course so relatable and digestible.

There was a lot that I knew, but I treated it like I knew nothing so I wouldn't skip anything important. Overall I think this is a good way to get a lot of information learned in the least amount of time. Best thing is not to be afraid and jump in and try.

Thanks to Coursera and Google for open the new path of my Career Field of IT. I really appreciated everything from the beginning to the end of this course, i learned so many things and i will keep learning my career with YOU forever. Thank you once again!.

A great overview of what it takes to be a good IT support professional in the modern age. Detailed explanations, thorough reading outside of the classroom environment, and a great way to get ones feet wet if they're thinking about this as a career choice!

Some small issues to correct, but the content and the people explaining and the lessons, it is very useful. I consider this to be a high quality content. It helped me to solve doubts I had for quite some time.

I am cotinuing with the resto of the courses.

I felt so good and glad learning IT topic, I love the videos about troubleshooting part from the beginning, and itis very interesting and today i know how to support users best way and i really enjoyed the networking and software topics. Thank You Google.

this course have really change the way i think and the way i use to see computers.

i recommend coperate and individual to take this programm as a credit on their CV

and it will bright you skills in advance.

am glad to be part of Google IT Technical Support

I definitely will recommend this course to anyone looking to switch to IT or starting a career in IT ,contents very interesting and trust me there is no dull or boring moment great work Team Google..I really learnt a lot looking forward to my first job..

I think this is a great foundation for what it takes to be a IT Professional and how to grow in this field. As a an experienced IT Professional I can't wait what else this course has to offer and how to learns more valuable lesson from this certification.

Enjoyed every minute of this course. The labs really made you work and study the information that is given to you. The labs also challenged me in many ways I couldn't suspect would happen. To see how much I've learned as far is just amazing and exciting.

Me encanto el curso , la forma en que explican cada cosa es admirable! Se nota que realmente les gusta lo que estan haciendo y me alegra mucho que tengan esa pasion por ayudar a los demas que es por lo que me inscribi a este curso principalmente! Gracias.

This is an excellent introduction to the IT world, even I have some knowledge in this area I have acquired more tools and experience that would make me grow and be more prepared for future endeavors. Thanks for your effort in doing well-prepared courses.

It's something between 4.5 and 5 actually.

But compared to my experiences it's a full 5.

I wish it would improve those high level English words or phrases because I'm from India and I took lot time to adjust to it. Few explained better but felt down on few.