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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,703 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

JC

Mar 11, 2024

Very informative and easy to understand for beginners like me. Kudos to the team who made this course possible and a very big thank you to all the instructors who share their time and knowledge to us.

BM

Jul 30, 2018

I am working in IT and wanted to do a refresher on the fundamentals and this course is really worth it. Good job Google and thank you for an affordable solution to getting my refresher and certificate

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1551 - 1575 of 10,000 Reviews for Technical Support Fundamentals

By Steve L

Feb 5, 2021

If you want to learn the basics of computing in a fun manner without pressure this is it. The instructors keeps it simple and doesn't overwhelm the learner. From small quizzes to graded tests, and informative videos, this course has got it all and makes learning fun and easy.

By LaQuan ( M

Dec 11, 2020

I walked into this course thinking a knew a lot, and I left knowing that much more. I think this course if worth it, and I think that you should really soak up the information here, it's a great start, and it's up to you to read into the things you don't understand very well.

By Joseph H

Oct 23, 2020

Excellent course giving you the foundational knowledge to grow. Great format and the videos are helpful with clever timing per video clip. Allowing for easy access to go back and refresh any material you may need. It was fun and inciteful. Can't wait to start the next course.

By Angela B

Oct 8, 2020

What I loved about this course is that no one gave up on you. They kept pushing you until you understood the information and that you were able to gain the tools for IT. I am so very proud of this program the way its gathering those who need knowledge of IT. Thank you so much

By Lucas A

Sep 6, 2020

Este curso me ayudó a conocer más herramientas para resolver problemas en el mundo IT. Está muy bien organizado y tiene mucha información valiosa. Lo recomiendo ampliamente para seguir creciendo en conocimiento y también poder obtener un certificado profesional internacional.

By Tarun K

Apr 21, 2020

This course is best for person who want to know the fundamentals of Computer Science and how computer works in brief . This course covers overview of almost everything you need to know in IT . Should consider check this course out . It strong your concept about fundamentals .

By Shannon S

Mar 24, 2020

This course is structured well, with excellent instructors and a wealth of knowledge to jumpstart one's journey into the field of Information Technology. I highly recommend it to those who are unfamiliar, but interested in learning about computer science and related IT roles.

By Karl T

Mar 10, 2020

I always thought I had an exceptional understanding of IT, but this course really helped me understand it to a much higher degree. The videos, labs, and various reading material really painted a much clearer picture of its importance to me. I'm very happy with this knowledge.

By Srijana B

Nov 18, 2019

The course here at Coursera is super helpful in building the basic foundation for your dream job. The contents are really very helpful in achieving your desired skills and knowledge in the field you choose. I am very happy and proud to have taken online courses with Coursera.

By Martin

Jul 16, 2019

Es un curso que te da una introducción hacia el mundo de la informática. Los vídeos son muy explícitos y concisos, ademas te explican con ejemplos sencillos y prácticos.

Creo que es un buen curso para todos aquellos que quieran iniciar su carrera en el mundo de la informática.

By Rosa T B

Dec 17, 2018

I really enjoyed this class! I never knew that there was so much to IT or the internet! I knew there were things needed to make the internet function, but never this much! I am excited to be able to continue on and learn lots more. The classes and the instructors are awesome!

By Oluwaseyi F

Jul 1, 2023

This is a fantastic course. Lovely and friendly instructors who broke down each step in a way that even a layman can stand up and say he is a voice.

I can't appreciate Google and Coursera enough for this wonderful opportunity to learn;...isn't that the beauty of the internet?

By Mohamed A

Mar 3, 2023

This course is absolutely a gem. Course contents and the step-by-step videos starting from the history of computing to the troubleshooting techniques have been a real eye-opener. As an IT professional, I can feel that the course is designed for any novice to get into easily.

By Bill Y

Aug 17, 2022

Great course -- the videos were short, concise, and right to the point of what I needed to learn. I highly recommend this starter course to anyone who wants to begin their career in Information Technology and push themselves to greater heights. Thanks Google and Coursera!

By Marilyn M

Apr 8, 2022

This is my second course on Coursera but my first course with Google, and boy, I can see a huge quality difference wiht Google. I think this course is exceptional and incredibly well-crafted, thorough, and truly gearted toward the success of every student. Thank you, Google!

By José E X T

Dec 13, 2020

El curso es muy enriquecedor, uno quisiera comprender todo, pero es un conocimiento tan vasto, que uno muchas veces se pierde en el. Uno anhela manejar todo en un santiamén, lo cual no es posible, porque a todos les ha llevado mucho tiempo el dominarlo. Gracias por el curso.

By Jonathan V

Nov 17, 2020

This is a great starter course for IT. Weeks 1 - 5 were very broad in terms of the technical information that you learn. However in Week 6, lots of great information about dealing with users that I ended up taking more notes during that week. And I plan on re-watching again.

By Daniel M

Oct 19, 2020

I will most likely refer back to this, especially the interview and resume tips, this is all most definitely essential aspects to have both in life, and in the IT field, learning from scratch was no issue and that's an amazing feeling Google has helped me achieve, thank you.

By Nakul S

Aug 2, 2020

Great course. I highly recommend students and people interested in learnng more about the field of IT to enroll in this course. Whether you're a beginner or intermediate level person it doesn't matter as long as you have a keen interest in learning and tinkering about stuff.

By Akshansh K S

May 29, 2020

I really enjoyed the learning process throughout this course. The way different topics are discussed with a basic level of understand is the most attractive quality of the course. I definitely recommend this course to the people who want to start a career in the IT Industry.

By David H

May 19, 2020

It was a great experience. Most online or CBT is boring and does not have actual user involvement. This did and I liked that very much. I will continue to take these classes as I am an information junkie and the more I get the opportunity to learn the better. Thank you.

By Kanlouise N P T

May 2, 2020

I've learned a lot about Technical Support Fundamentals and a lot of them I can directly apply to my computer systems at home and at work. It also satisfies my expectations to help me have the confidence to jump from my current industry to more IT oriented business or field.

By Rickey R

Nov 10, 2019

This is a very fine course. The material covers board spectrum of computer technologies, with knowledgeable videos. There should be a more in depth focus on related lab material. But overall, I would highly recommend this course to anyone interested in the computer field.

By Owens, J

Sep 14, 2018

Although most of this was a refresher for me, I really enjoyed the course. It was very well organized and the instructors were very knowledgeable. I especially enjoyed getting the background information from each instructor and details regarding how they got involved in IT.

By Dionmy A C D

Jun 23, 2018

This course is perfect for beginners. I learned a lot. Kevin, Devan, Cindy, Gian, Phelan, Marti and the others did an excellent job exposing their subjects with detail and precision. Thanks for your support. The quizzes and tests were challenging. I really enjoyed all of it.