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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,841 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

DT

Aug 30, 2020

I enjoy this course and highly recommend it to students with now prior experience in the IT area. I also recommend this course to students who are returning to the IT area and need a freshener course.

PL

Aug 1, 2020

excellent, the content contemplates fundamental concepts in many areas, allowing participants to have a clear and general view of the world of it support regardless of prior knowledge. Congratulations

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8301 - 8325 of 10,000 Reviews for Technical Support Fundamentals

By Cara C

Sep 27, 2022

Very good quality videos, easy note taking for review and content was organized, broken down well.

By Trailis W

Sep 19, 2022

All the information was useful for a entry level in the IT field. I look forward to learning more.

By Henry I

Aug 15, 2022

Awesome! Fundamental knowledge worth learning by anyone willing to grow in the field of Technology

By Melisa M

Jul 12, 2022

Very fun and informing, constantly keeps your attention and gives you the confidence to keep going!

By John N

May 14, 2022

A wonderful start to the IT world and will surely cotinue moving forwards with the other 4 modules!

By garrett w

May 10, 2022

This was a great introduction course. Some things could use an update but overall very informative.

By AundreEnchilada

May 4, 2022

very informative and great content. they even take the time to correct if something is state wrong.

By Adil M R

Apr 4, 2022

Good fundamental course to be acquired, recommended for job hunter . Very friendly user interface.

By Nathan D H

Mar 23, 2022

very informative course. it helped me understand alot more about computers and learning the basics.

By Emil M

Mar 2, 2022

Easy to follow with good explanations and good step-by-step tutorials on how you do specific tasks.

By S J K D

Feb 11, 2022

ALL SUBJECT ARE COVERED IN THIS TECHNICAL SUPPORT FUNDAMENTALS FOR BEGINNERS. THANK YOU COURSERA.

By MICHAEL R

Jan 17, 2022

It is a very well thought out course and overview in the fundamentals of IT support and IT overall.

By Shevene L

Jan 14, 2022

This course exceeded my expectations and has me more prepared than ever before for my future in IT!

By Karen N

Oct 18, 2021

I am grateful for starting at the basics. A great foundation goes a long way in any subject matter.

By Raja J T

Oct 5, 2021

I had learnt a lot regarding how to deal with your users by using your skills in technical Support.

By KINGSLEY A

Sep 23, 2021

I am happy to partake in this course and i have really leant a lot... Thank you for the opportunity

By Deleted A

Sep 14, 2021

I am in the technical support field and this training ahs actually added massively to my knowledge.

By Mark L

Aug 12, 2021

Very much worth the time and effort. This really gives you a strong foothold on what is IT support.

By Adarsh E R

May 28, 2021

i will definitely suggest this course for everyone... IT SUPPORT course is worth spending your time

By Osoraa N

May 20, 2021

I loved this course soo much, exceptionally delivered on all fronts.

Thank you soo much , Google!!!

By Terry C

May 13, 2021

I love it. How each instructor explains each topic... very clear. Thanks Coursera... Thanks Google.

By Silas P

May 6, 2021

I enjoyed the course and highly recommend it to anyone starting a career in Information Technology.

By Patrick L

May 3, 2021

Yay! I loved it. I like the way it was broken into short videos that fit my schedule. THANK YOU! :)

By Patrick B

Apr 12, 2021

Videos were excellent and the "hands on" units were pretty cool, especially running Linux commands.

By Abdul r i

Apr 1, 2021

great intro to the it structure and buildiong block for further developmental courses in the series