Chevron Left
Back to Technical Support Fundamentals

Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,780 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

TP

Apr 12, 2021

This course was a friendly and educational start to the certificate, I will recommend this to anyone either looking to develop skills in IT or if they just want to gather more skills for personal use.

FK

Mar 9, 2018

An excellent introductory course. The all around material was well presented, the instructors are doing a great job passing on their knowledge. The weekly assignments were interesting and fun to take.

Filter by:

3851 - 3875 of 10,000 Reviews for Technical Support Fundamentals

By Quantina K

Aug 3, 2021

I really enjoyed this course! Great information and awesome videos along with presentations from each person involved with the course structure! Well done Google & Coursea!

By Aditya M

May 30, 2021

This was the best learning experience. So much learning with understanding. I would like to thank you Coursera for giving me knowledge that I want to continue my IT career.

By Robert S

May 26, 2021

This course seems very immersive for entry-level IT. Great job on the videos! The people giving the help through out the course really bring you in to keep wanting more IT.

By Bilandar A

Apr 29, 2021

I loved Google and its team, and the sincerity and energy of the employees. They motivated me well for my career.

Maybe I will join the Google family one day, why not :).

By Percy U

Feb 21, 2021

I really enjoyed this course. I'm so thankful this course and glad that I was given the opportunity to participate in this experience. I'm looking forward to learning more.

By Gabrielle M

Dec 9, 2020

A great course for those who have no idea what they want to do and try something new, different, and very hands on. I thank my dad to actually suggesting this course to me.

By Eileen A

Nov 13, 2020

I really recommend this course especially for those who are starting in IT or as a refresher course for those who haven't been active in this field for awhile, like myself.

By Perova N

Nov 4, 2020

Всем очень советую! Качественный , разносторонний курс!!! Все очень понятно и доступно, еще и проработка навыков в виртуальных лабораториях, просто удивительна. Рекомендую!

By Haroun K

Sep 18, 2020

Great organized courses from big experts, thank you Google for giving us the opportunity to learn such an important field (IT is the future) with a high quality of content.

By Malik M H

Sep 15, 2020

Çok değerli ve kaliteli birçok bilgi öğrendim, bu bilgiler ile kendimi daha fazla geliştirip daha fazlasını yapabileceğimi gördüm. Teşekkürler Google, Teşekkürler Coursera.

By John O I

Aug 31, 2020

THE COURSE IS EXPLANATORY AND SO BEGINNER FRIENDLY. THE INSTRUCTORS ARE EXCELLENT IN BREAKING DOWN THE BIG TERMS AND USING REAL LIFE SCENARIOS TO DESCRIBE TECHNICAL ISSUES.

By Rahul B

Aug 6, 2020

It was very basic, maybe because I have already studied it in my college, but the course strengths the foundation required to be an IT support specialist. Thank you google!

By Daniel E L P

Jul 27, 2020

En general el curso abarca una gran cantidad de habilidades requeridas para el mundo TI, posee muchas generalidades necesarias para una correcta introducción en esta labor.

By Christopher P

Jul 19, 2020

Excellent entry level course! Presentations are engaging and easy to understand. Presenters are obviously passionate about the materials and concepts they are discussing.

By Thejesvini V

Jun 22, 2020

I have learnt the basics of an IT support in this course .It is one of the best course for an IT student.I wanna thank all the guiders who guided us throughout this course.

By Nabeel S T

Feb 29, 2020

Great course to start off with in the Google IT Support track. It's modules are concise and provide a good foundational knowledge to prepare for the courses that follow it.

By MAYUR K

Feb 24, 2020

great experience with this course,and the content of this course is also great.so thanks to coursera organization for designing this type of course to improve my knowledge.

By CARL B

Sep 14, 2019

This is a great course to get started. Even though I had fundamental knowledge of this courses before attending. Google gives a great look into a entry level help desk role

By James S

Jun 18, 2019

The course was clear and good for learning the basics they wanted to instill. There was also interesting extra content in things like the overclocking supplemental reading.

By Sean H

Feb 23, 2019

Technical Support Fundamentals is a great course to take. All the instructors are knowledgeable and engaging.

The course material is well thought out and easy to consume.

By Timothy T b M

Aug 30, 2018

This course is very good as it works well with someone who is a beginner. I had basic computer knowledge but this course really helped me so much by teaching me new things.

By Maneesha L

Mar 23, 2018

The course was very helpful and interesting.I never knew assembling a computer could be that easy. The Operating system course was informative. Enjoyed all the assignments.

By Mauro M

Mar 23, 2018

The course is really valid eventhough the first concepts are really basic for people like me that work in sector for 20 years. But I found the whole package really usefull.

By Pramod J

Mar 1, 2018

A great start to the whole certification. This course is a sort of intro (101) to everything you will be learning in this program. Good presentation and easy assignments.

By Alicia K

Nov 6, 2023

This was a very fun and informative course. I learned so much and enjoyed learning. There are some things I need to learn more about but overall this is an awesome course!