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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,703 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

TP

Apr 12, 2021

This course was a friendly and educational start to the certificate, I will recommend this to anyone either looking to develop skills in IT or if they just want to gather more skills for personal use.

FK

Mar 9, 2018

An excellent introductory course. The all around material was well presented, the instructors are doing a great job passing on their knowledge. The weekly assignments were interesting and fun to take.

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3501 - 3525 of 10,000 Reviews for Technical Support Fundamentals

By Sharlyn B

Feb 4, 2021

This course was very informative and it went over a broad range of material that will help in your current IT filed or move you toward wanting to become more involved in the IT field

By Ferdinand P

Jan 2, 2021

This is a really good course. The topics are easy to understand and well delivered. The professors are knowledgeable. I just want to say thank you for making it easy to the learners.

By shahnawaj a

Dec 22, 2020

A very helpful course . Designed very well to educate Technical support fundamentals . Content is really great and sound was awesome . Every things made clear to me whatever taught .

By Newlfi A E D J

Nov 18, 2020

Estoy muy agradecido por haberme permitido ser parte de este curso y aprender todo lo que he aprendido gracias a Google , esto muy entusiasmado por saber que es lo que sigue gracisas

By Charissa B

Nov 10, 2020

This really helped fill in the gaps in my understanding of IT and my use of it. Really pleased that I took this course since I have learned a lot more. My level of IT is progressing.

By Julien H

Oct 19, 2020

Even if you're not interested in working in IT, I feel like everyone should take this course just to get a basic understanding of computers and to become a more fluent computer user.

By Muhammad H M

Sep 7, 2020

It is very useful for beginner who don't have any IT background. I will suggest you to take this course properly it will help you alot in every aspect of life where is computer used.

By Mark J D O

Aug 14, 2020

Thank you Coursera Team for having this kind of Online learning specially this time of pandemic. I enjoyed and interested to all the topic and gain more knowledge in the field of IT.

By Gokul B

Jul 4, 2020

It was a very great experience and fun learning this course. The course is designed very neatly and thoughtfully which helps to understand and grasp new concepts. Great work team! :)

By Gavin S

May 7, 2020

It was easy to be able to understand everything as I have had no experience in any form of IT before it. They put it in simple terms for us to continue forward towards a certificate.

By Justinkumar m

Apr 9, 2020

:) I have completed first step to be Google IP support professional certification... wowwww!

Thank you for providing me such awesome opportunity to put "Google" name into my profile.

By Schyler E

Jun 23, 2019

I love the pace and depth this was presented. I took a semester long course that it took them 3 weeks to cover the same amount of material. Super easy to understand and very concise.

By Garrison F

Mar 26, 2019

Awesome course! It's very well put together, and the creators made it surprisingly easy to learn these fundamental tools in a simple, step-by-step manner. Thanks Coursera and Google!

By Drew H (

Jun 4, 2018

This course was helpful in refreshing old knowledge, while providing even more basic technical knowledge that every IT support tech should know. Thanks for the awesome course google!

By J C

Feb 17, 2018

An amazing introduction into the world of IT! It provides a ton of info in an easy to learn set of modules. I really enjoyed the labs, even though sometimes they were a little buggy.

By Gabriell m d N

Nov 22, 2024

Foi bom. Eu, que sou bastante curioso, aprendi muito. Mas o que eu poderia falar é que só tem suporte a legendas na minha língua e não tem áudio, o que me desconcentrou várias vezes

By Yvette N L

May 20, 2023

This was an overall needed refresher course. I'm happy I took it as if it was a very user friendly, informative and nice entry beginners' course into learning technical support/ IT.

By Jordan R

Apr 25, 2023

Insightful and well thought out. I have learned much from this course and was surprised at the depth of information that it provided. I am excited to learn more in the next courses.

By SUBHKIRTI

Feb 27, 2023

Thankyou for teach me the depths knowledge about this course

I am a an IT graduation person but I did not about the deepest knowledge of this course

THANKYOU ALL TEACHERS

LOVE YOU ALL

By Said D

Aug 13, 2022

I would like to thank GOOGLE TEAM for their professionality and the education program they created.

I am very happy and would like to express to All Google Team my Deepest Gratitude.

By Bechir A

May 17, 2022

I want Really to Thank You for giving me this chance and Help me with your Financial aid that you gived to me and it was very important course for me that let me know more about IT.

By the d

Apr 23, 2022

Very informative and a great way to give somebody the fundamentals of computer history as well as the things you will need to know in order to break your way into the tech industry,

By MOHSIMMAHAMMAD M

Feb 17, 2022

Thanks to Google, which makes it possible for us to understand and learn by our own. What can i say about this course? it's supperbly designed for us. Thanking you and your team..!!

By Kisha L

Feb 5, 2022

Great introduction to IT Support Specialist fundamentals. I am exciting to continue through the course and gain more knowledge on more specific details regarding technical support.

By Tanguy K K

Dec 31, 2021

Great way to get into IT for the first time or even review and revisit some of the basics if you are familiar with IT already ! Thanks Google and thanks ASATT for this opportunity.