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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,703 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

TP

Apr 12, 2021

This course was a friendly and educational start to the certificate, I will recommend this to anyone either looking to develop skills in IT or if they just want to gather more skills for personal use.

FK

Mar 9, 2018

An excellent introductory course. The all around material was well presented, the instructors are doing a great job passing on their knowledge. The weekly assignments were interesting and fun to take.

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3351 - 3375 of 10,000 Reviews for Technical Support Fundamentals

By Anzel T

Sep 29, 2020

Simply amazing and very user friendly! To any and all who are reading these reviews, remember to take your time and push through! The end result feels amazing! Keep pushing! You got this!

By JOHN

Sep 22, 2020

This course was very educational, because I discovered and learned new cool stuff that I thought I already know. Thank to the wonderful team for putting online such great content online..

By Ken Y

Sep 10, 2020

Very helpful in refreshing all the basics and fundamentals of IT. Also loved the remote desktop pairing to do assignments, great to have hands on practical experience and not just theory.

By Corrine K

Sep 9, 2020

The course was a great way to open one to the possibilities of knowing more about IT even if one did not have an interest in pursuing IT as a course it gives you great knowledge to go by.

By Ibrahim M

Aug 23, 2020

Amazing course ever, the instructors are friendly, put their best hard work, and make sure you understand every concept and giving examples and real-world scenarios. Google you are great!

By Jose G

Jul 22, 2020

Fun and interactive. If you really try your hardest you can finish 1/6th of the course before the trial is over. It will also prove your dedication and save you money! Challenge yourself.

By ABHISHEK K P

Apr 24, 2020

I really enjoyed this course. Thanks to Google for providing this course. Learnt a lot from this. i will definitely use the knowledge gained to improve my skill as an IT Support Beginner.

By Amos O A

Mar 18, 2020

I'm happy to learn on Coursera every time, and this course content has really delivered up to standard contents, the lectures, assignments, class works and lab sessions were all on point!

By Sarah

Dec 5, 2019

I studied computer science on and off for 4-5 years, and this course helped me understand binary and allowed me to see how Linux work on a basic level. Very easy to understand and follow!

By A J

Nov 1, 2019

informative while make learning fun and much easier, the instructors are awesome and their stories are very inspiring. I like it and will go ahead with the next course of the certificate.

By Jeremy K

Jun 20, 2019

While nervous going into it, even though I have over a decade of personal computing and technology knowledge, they ease you into the program and teaching methods so it's not overwhelming.

By Ang K Y

Jan 9, 2019

Recommended for anyone works in the IT industry. The course lays very good foundation for learners.

Especially when you get to learn to resolve your own IT issues without troubling others.

By Jose C

Jul 26, 2023

the classes were straight and to the point. no filler and all the information needed to achieve Technical Support fundamentals. I can't wait to take more classes and expand my knowledge.

By Aliii_ K

Jun 14, 2023

This is the BEST platform ever to learn Deeply about IT and technologies, awesome

i really appreciate the staff and thank you to all of you to bring my up on this stage.

thank you so much

By Affiong B O

Apr 6, 2023

Taking this course was an interesting journey for me. It opened my eyes to what it entails to offer IT support and it increased my curiosity to know more about computer and how it works.

By Pilakyaa K

Mar 5, 2023

This course is packed with relevant skills every IT support technician needs to succeed in their career. It exposes you to areas you never thought were part of your role as a specialist.

By Evgenij G

Oct 30, 2022

It's exactly what I looked for. Perfect clarifying of the difficult things, good balance in the capaсity of the presented information as for the first step in IT. My respect for the team

By Marquelin T

Oct 5, 2022

It's an excellent course for someone who wants to understand the fundamentals of IT support and start a new career in IT. You'll reach customer skills, networking, Troubleshooting etc..

By Cj- “

Sep 19, 2021

If you are transitioning to the tech industry and confused on where to start from, this is definitely resourceful. It is pretty basic and quite impactful. Thank you for this opportunity.

By Bashea

Jun 7, 2021

It was good, there was some tiny details that were out of date but over all that won't change that this is a great course and quite literally a fundamental in getting a foot in the door.

By Thien T

May 16, 2021

I really enjoyed the course and it set a great foundation for me to have a basic understanding of the other aspects of technology and will help me better understand the next few courses.

By Nestor A

Jan 13, 2021

I appreciated learning the history of how malware (and antimalware) developed. I had heard many of the news stories from a high-level view but did not have a nuanced understanding of it.

By Emal F

Aug 2, 2020

to be honest this is one of the best online course I have taken so far! very much to the point - this course really takes you to the point to kick start as in an IT career. Thank you all

By Prasad D P

Jul 4, 2020

A great course for beginners in IT . It shows how the google is at providing knowledge through courses.

Now i am a fan of google courses and i will walk through their most of the courses.

By OLORUNFEMI W A

May 5, 2020

This course has really added to my knowledge in IT Technical support but I learnt a totally new things under the customer service relationship. Am happy to be identified with this course