Strengthen team collaboration and performance within customer service environments. In this course, you will develop skills to manage smooth shift handoffs, deliver structured peer feedback, compile daily performance reports, and support customers' onboarding processes. You will learn to interpret service metrics, document feedback outcomes, and create communication workflows that improve accountability and service continuity. Using CRM data, dashboards, and AI-assisted reporting tools, you will translate operational insights into actionable team recommendations. Through applied exercises and a team effectiveness project, you will design collaboration strategies that enhance service quality and measurable performance outcomes. By the end of this course, you will be able to contribute to team-based service delivery with confidence, clarity, and data-informed decision support.
Team Effectiveness
Team Effectiveness
This course is part of Microsoft Customer Service (with AI) Professional Certificate
Instructor: Microsoft
Included with Learn more
Recommended experience
What you'll learn
Streamline customer service shift handoffs and design clear communication workflows to maintain daily operational continuity.
Implement structured feedback loops, document development outcomes, and establish accountability within support environments.
Interpret daily operational data and dashboard metrics to enhance leadership awareness and drive day-to-day decision support.
Execute critical support activities, including customer onboarding tracking, performance reporting, and team management.
Skills you'll gain
- Performance Reporting
- Data Analysis
- Business Communication
- Team Performance Management
- Business Reporting
- Employee Onboarding
- Report Writing
- Process Design
- Drive Engagement
- Constructive Feedback
- Performance Analysis
- Customer experience improvement
- Team Oriented
- Team Management
- Service Improvement
- Peer Review
- Customer Success Management
- Customer Service
- Customer Relationship Management
Tools you'll learn
Details to know
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July 2026
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