Prepare to join a group of over 10,000 Samsung Mobile certified repair technicians in the U.S. who have gone through a training certification that equips them with the skills to conduct a mobile repair safely. Samsung has more than 1,000 Authorized Service Centers and service locations which is a care network that 75% of Americans have access to. This is an entry level course that will teach you the basics of Samsung Care that are needed to become a Samsung mobile repair technician or customer care representative.
Samsung Customer Care Essentials
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Gain insight into a topic and learn the fundamentals.
Beginner level
Recommended experience
7 hours to complete
Flexible schedule
Learn at your own pace
What you'll learn
This course will prepare you to effectively understand the Samsung Care organization and the role you can play as an ambassador of Samsung.
We'll help you become proficient in providing front of house troubleshooting support for Samsung mobile devices.
Skills you'll gain
- Customer Service
- Technical Communication
- Technical Support
- Customer Support
- Communication
- Hardware Troubleshooting
- Active Listening
- Technical Support and Services
- Product Knowledge
- Company, Product, and Service Knowledge
- Problem Solving
- Insurance and Warranty Claims Processing
- Product Support
- Help Desk Support
- Customer Engagement
Tools you'll learn
Details to know
Shareable certificate
Add to your LinkedIn profile
Assessments
4 assignments
Taught in English
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There are 3 modules in this course
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