This is Course 4 in the Salesforce Sales Development Representative Professional Certificate. In order to successfully complete the course, please ensure you have taken Course 1: Groundwork for Success in Sales Development, Course 2: Foundations for Interviewing with Confidence, and 3: Conversational Selling Playbook for SDRs.
Boosting Productivity through the Tech Stack
Boosting Productivity through the Tech Stack
This course is part of Salesforce Sales Development Representative Professional Certificate
Instructors: Trailhead
5,390 already enrolled
Included with 
Gain insight into a topic and learn the fundamentals.
4.4
(32 reviews)
Beginner level
Recommended experience
29 hours to complete
3 weeks at 9 hours a week
Flexible schedule
Learn at your own pace
What you'll learn
Examine and navigate the tech stack and stay up-to-date on the latest tech tools used in the tech sales workforce
Understand the basic principles of customer relation management (CRM) tools and how to use them effectively as part of your workflow
Use sales intelligence tools to find prospects and optimize your workflow
Formulate bulletproof outreach strategies to engage with prospective customers
Skills you'll gain
Details to know
Shareable certificate
Add to your LinkedIn profile
Assessments
20 assignments
Taught in English
See how employees at top companies are mastering in-demand skills
Build your Business Essentials expertise
This course is part of the Salesforce Sales Development Representative Professional Certificate
When you enroll in this course, you'll also be enrolled in this Professional Certificate.
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate from Salesforce
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV
Share it on social media and in your performance review
There are 5 modules in this course
Explore how top-performing salespeople leverage tech tools, resourcefulness, and creative problem-solving to drive results.
What's included
9 videos2 readings4 assignments2 discussion prompts
Discover Salesforce, a foundational tool for sales development and tech industry professionals.
What's included
6 videos17 readings4 assignments4 discussion prompts12 plugins
Gain practical knowledge of sales intelligence, data enrichment, and call analysis tools.
What's included
8 videos1 reading5 assignments1 discussion prompt
Learn how to leverage engagement tools and generate bulletproof outreach strategies.
What's included
3 videos2 readings3 assignments
Uncover the power of social media and video outreach to enhance human-to-human connection in a sales context.
What's included
10 videos4 readings4 assignments1 peer review3 discussion prompts
Instructors
Instructor ratings
4.9 (9 ratings)
Recommended if you're interested in Business Essentials
University of Maryland, College Park
University of California San Diego
University of Maryland, College Park
University of Maryland, College Park
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Frequently asked questions
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
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