Pricing can often feel like guesswork. You may wonder, “Could I make more profit if I charged more?” but also worry about losing customers. Many businesses simply add a markup to costs, but pricing can be far more nuanced and effective than that.

Master Pricing: Balance Profit and Customer Retention
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Master Pricing: Balance Profit and Customer Retention
This course is part of multiple programs.

Instructor: Chris Croft
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What you'll learn
How to massively increasing your profit overnight by maximising your price
Discover how to sell and negotiate without eroding your margins
Overcome concerns about losing business or seeming expensive
Skills you'll gain
- Upselling
- Consumer Behaviour
- Brand Loyalty
- Revenue Management
- Loyalty Programs
- Price Negotiation
- Leadership and Management
- Marketing Psychology
- Small Business Accounting
- Growth Strategies
- Entrepreneurship
- Product Strategy
- Finance
- Operating Cost
- Strategic Marketing
- Profit and Loss (P&L) Management
- Product Lining
- Sales Strategy
- Gross Profit
- Customer Retention
Details to know

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March 2026
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There are 6 modules in this course
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IE Business School

University of Virginia
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