This course provides resume and social media presence guidance to learners looking for a career in customer service. This allows you to optimize your resume for a customer service position and be prepared for your first interview. In addition, you will apply your knowledge gained over the previous courses in the program to a hands-on project that allows you to demonstrate the skills you’ve learned in each course.
Preparing for Your Retail Customer Service Role
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Preparing for Your Retail Customer Service Role
This course is part of CVS Health Retail Customer Service Professional Certificate
Instructor: Cory McLaren
1,667 already enrolled
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Gain insight into a topic and learn the fundamentals.
17 reviews
Beginner level
Recommended experience
6 hours to complete
Flexible schedule
Learn at your own pace
Skills you'll gain
- Verbal Communication Skills
- Communication
- Inbound Calls
- Greeting Customers
- De-escalation Techniques
- Customer Inquiries
- Problem Solving
- Interviewing Skills
- Keyword Research
- Customer Complaint Resolution
- Customer Support
- Customer Relationship Building
- Conflict Management
- Call Center Experience
- Customer Service
- Outbound Calls
Details to know
Shareable certificate
Add to your LinkedIn profile
Taught in English
See how employees at top companies are mastering in-demand skills
Build your Business Essentials expertise
This course is part of the CVS Health Retail Customer Service Professional Certificate
When you enroll in this course, you'll also be enrolled in this Professional Certificate.
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate from CVS Health
There are 2 modules in this course
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
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SL
Reviewed on Feb 2, 2025
great course filled with innovative tips on how to improve your customer service skills overall just a great experience
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