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A+ Core 1 V15 - Pearson Cert Prep: Unit 5

This course is part of A+ Core 1 V15 - Pearson Cert Prep Specialization

Instructors: Pearson

Included with

Learn more

1 module

Gain insight into a topic and learn the fundamentals.

Intermediate level

Recommended experience

1 week to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

1 module

Gain insight into a topic and learn the fundamentals.

Intermediate level

Recommended experience

1 week to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

What you'll learn

Apply a structured six-step troubleshooting methodology to diagnose and resolve hardware and network issues.
Use essential diagnostic tools to identify and fix problems in desktops, laptops, mobile devices, printers, and networks.
Troubleshoot and resolve common issues with storage drives, video, power, and connectivity.
Prepare effectively for certification exams with hands-on practice, expert tips, and real-world scenarios.

Skills you'll gain

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

9 assignments

Taught in English

91% of learners achieved a positive career outcome

See how employees at top companies are mastering in-demand skills

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Build your subject-matter expertise

This course is part of the A+ Core 1 V15 - Pearson Cert Prep Specialization

When you enroll in this course, you'll also be enrolled in this Specialization.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate

There is 1 module in this course

This course covers the largest section of the Core 1 exam and prepares you for both real-world IT challenges and exam success. You’ll follow a clear six-step troubleshooting process and apply it to desktops, laptops, mobile devices, printers, and networks. Through practical demonstrations, you’ll use common industry tools like multimeters, PSU testers, and loopback plugs. The course addresses frequent issues such as boot failures, storage errors, blue screens, video problems, and network connectivity. You’ll also practice tasks like disassembling mobile devices, recovering data, and fixing printer problems. The course wraps up with exam tips and sample questions to help you prepare.

Module details

This module covers hardware and network troubleshooting, the largest domain of the Core 1 exam, as well as essential troubleshooting scenarios. This module teaches a six-step troubleshooting methodology throughout. Topics include ESD prevention, testing tools, troubleshooting desktop and mobile systems, storage drive issues, video and printer problems, and wired and wireless network troubleshooting. The content concludes with exam tips, techniques, and sample questions. This material is critical for both the exam and for working in IT support roles.