Unlock your organization's potential with Process Improvement and Problem Solving. This course equips you with proven tools and techniques to effectively solve problems, drive innovation, and enhance processes. By the end, you'll have the skills to identify root causes, brainstorm solutions, and implement sustainable improvements.
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Recommended experience
What you'll learn
Master the "5 Whys" technique to identify root causes of problems effectively.
Streamline processes using the Deming Cycle and the Cycle of Continuous Improvement.
Reduce inefficiencies with the TIMWOOD model and adopt technology for process enhancement.
Implement brainstorming and action learning sets to generate innovative solutions.
Details to know
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Add to your LinkedIn profile
February 2025
1 assignment
See how employees at top companies are mastering in-demand skills
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Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV
Share it on social media and in your performance review
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There are 2 modules in this course
In this module, we will explore effective tools and techniques for identifying, analyzing, and solving problems. From asking the right questions using the "5 Why's" to running brainstorming sessions and action learning sets, you will learn how to foster innovation and team collaboration to resolve challenges efficiently.
What's included
3 videos1 reading
In this module, we will focus on methods for reviewing, improving, and managing processes to drive organizational success. You’ll discover tools like the continuous improvement cycle, Deming's PDCA model, and strategies to reduce waste. This section also highlights leveraging technology, sharing best practices, and implementing a step-by-step approach to optimize processes effectively.
What's included
11 videos1 assignment
Instructor
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Offered by
Recommended if you're interested in Leadership and Management
SkillUp EdTech
Board Infinity
University at Buffalo
Illinois Tech
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Frequently asked questions
Yes, you can preview the first video and view the syllabus before you enroll. You must purchase the course to access content not included in the preview.
If you decide to enroll in the course before the session start date, you will have access to all of the lecture videos and readings for the course. You’ll be able to submit assignments once the session starts.
Once you enroll and your session begins, you will have access to all videos and other resources, including reading items and the course discussion forum. You’ll be able to view and submit practice assessments, and complete required graded assignments to earn a grade and a Course Certificate.