The sole task of organisations is to either deliver customers the services that they require, or design, manufacture, and deliver products that customers are after. How do firms and organisations manage the very tasks that they carry out? How can operations themselves give excellence to organisations to enable them to be competitive?
Operations Systems Excellence
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Operations Systems Excellence
This course is part of Business and Marketing Strategies Specialization
Instructor: Alan Pilkington
4,639 already enrolled
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Gain insight into a topic and learn the fundamentals.
4.7
(47 reviews)
18 hours to complete
3 weeks at 6 hours a week
Flexible schedule
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Assessments
3 assignments
Taught in English
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This course is part of the Business and Marketing Strategies Specialization
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There are 3 modules in this course
This week we will explore and define the meaning of operations management using case studies and introduce some simple tools to help us identify the fundamental types of operations.
What's included
2 videos8 readings1 assignment2 discussion prompts
What's included
2 videos5 readings1 assignment3 discussion prompts
This topic examines the focus of operations on the need to think in terms of processes. We examine the Hayes and Wheelwright typology of process types, which enables us to think clearly about what differentiates different approaches to processes and their design. We explore research and ideas underpinning process design to gain a grounded sense of operations management and what this means in practice.
What's included
1 video5 readings1 assignment2 discussion prompts
Instructor
Instructor ratings
4.5 (11 ratings)Offered by
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Reviewed on Apr 10, 2023
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