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There are 4 modules in this course
In this course you will focus on process improvement. You will learn how to set organizational priorities for continuous process improvement, how to execute process improvement projects, and how to sustain the initiative for continuous improvements.
You will be able to:
• Relate underlying principles to frameworks and techniques used for process improvement
• Synthesize information to make decisions for organizational initiatives and process improvement
• Apply analytical techniques for tactical decisions in a process improvement project
This course is part of Gies College of Business’ suite of online programs, including the iMBA and iMSM. Learn more about admission into these programs and explore how your Coursera work can be leveraged if accepted into a degree program at https://degrees.giesbusiness.illinois.edu/idegrees/.
In this module, you first will become familiar with the course, your classmates, and our learning environment. The orientation will also help you obtain the technical skills required for the course. You will then learn about the connection between product quality and process quality, and how to put in place an organizational infrastructure for continuous process improvement.
Welcome to Operations Management: Quality and Supply Chain•4 minutes
Learn on Your Terms•1 minute
Meet Professor Gopesh Anand •3 minutes
Meet Professor Ujjal Mukherjee•4 minutes
Service Quality•10 minutes
Cost of Quality•5 minutes
Meaning of Quality•8 minutes
Proactive Quality Management•9 minutes
Process Quality•10 minutes
Evolution of PI Initiatives•4 minutes
Selected Lean Practices•8 minutes
Origin and Evolution of Six Sigma•6 minutes
Origin and Evolution of Lean•6 minutes
Selected Six Sigma Practices•10 minutes
Infrastructure for Organizatonal Learning•4 minutes
7 readings•Total 150 minutes
Syllabus•30 minutes
ePub•10 minutes
Online Education at Gies College of Business•10 minutes
Updating Your Profile•10 minutes
About the Discussion Forums•10 minutes
Module 1 Overview•20 minutes
Module 1 Lectures Transcript File•60 minutes
12 assignments•Total 85 minutes
Quality Management Graded Quiz•30 minutes
Service Quality•5 minutes
Cost of Quality•5 minutes
The Meaning of Quality•5 minutes
Proactive Quality Management•5 minutes
Process Quality•5 minutes
Evolution of PI Initiatives•5 minutes
Selected Lean Practices•5 minutes
Origin and Evolution of Six Sigma•5 minutes
Origin and Evolution of Lean•5 minutes
Selected Six Sigma Practices•5 minutes
Infrastructure of Organizational Learning•5 minutes
1 discussion prompt•Total 10 minutes
Getting to Know Your Classmates•10 minutes
1 plugin•Total 15 minutes
Demographic Survey•15 minutes
Module 2: Process Control and Capability
4 hours to complete
Module details
In this module, you will learn about assessing variation in processes and deriving insights from such assessments. You will learn to apply statistical analysis techniques to track and improve process performance and to communicate it with buyers and suppliers.
What's included
11 videos2 readings12 assignments
Show info about module content
11 videos•Total 81 minutes
Variation in Processes•13 minutes
Basis for Statistical Process Control•12 minutes
X-Bar R Charts for Measurement Data•7 minutes
X-Bar R Chart Illustration•8 minutes
X-Bar R Chart Re-computation of Limits•3 minutes
P Chart for Proportion Defective•4 minutes
P Chart Illustration•6 minutes
Process Capability Analysis•13 minutes
Process Capability Analysis Illustration•3 minutes
Digging Deeper into Cpk Values•6 minutes
Root Cause Analysis Techniques•6 minutes
2 readings•Total 80 minutes
Module 2 Overview•20 minutes
Module 2 Lectures Transcript File•60 minutes
12 assignments•Total 85 minutes
Process Control and Capability Graded Quiz•30 minutes
Variation in Processes•5 minutes
Basis for Statistical Process Control•5 minutes
X-Bar R Charts for Measurement Data•5 minutes
X-Bar R Chart Illustration•5 minutes
X-Bar R Chart Re-computation of Limits•5 minutes
P Chart for Proportion Defective•5 minutes
P Chart Illustration•5 minutes
Process Capability Analysis•5 minutes
Process Capability Analysis Illustration•5 minutes
Digging Deeper into CPK Values•5 minutes
Root Cause Analysis Techniques•5 minutes
Module 3: Supply Chain Management
3 hours to complete
Module details
Supply chains are increasingly becoming global and complex. In this module, you will learn about the primary functions involved in managing a complex supply chain. Next, you will learn about supply chain strategy and how to align supply chain strategy with product characteristics. You will also learn about building agility and adaptability in supply chains. You will learn about contracting in supply chains to align the different entities of supply chains. Specifically, you will learn about wholesale price contracts, buy-back contracts, and revenue-sharing contracts. Finally, we will learn about the bullwhip effect in supply chains, the courses of the bullwhip effect, and the mitigation strategies of the bullwhip effect.
What's included
6 videos2 readings7 assignments
Show info about module content
6 videos•Total 58 minutes
What is Supply Chain Management?•10 minutes
Global Supply Chain Risks•7 minutes
Formulating a Supply Chain Strategy•13 minutes
Supply Chain Alignment and Contracts•12 minutes
Supplier Selection, Development and Monitoring•9 minutes
Bullwhip Effect – Value of Information •5 minutes
2 readings•Total 80 minutes
Module 3 Overview•20 minutes
Module 3 Lectures Transcript File•60 minutes
7 assignments•Total 60 minutes
Supply Chain Management Graded Quiz•30 minutes
What is Supply Chain Management?•5 minutes
Global Supply Chain Risks•5 minutes
Formulating a Supply Chain Strategy•5 minutes
Supply Chain Alignment and Contracts•5 minutes
Supplier Selection, Development and Monitoring•5 minutes
Bullwhip Effect – Value of Information •5 minutes
Module 4: Operations Resilience
3 hours to complete
Module details
In this module, we will learn about advanced concepts in supply chain management. First, you will learn about network planning in supply chains, and supply chain network design. Then you will learn about remanufacturing, closed-loop supply chains, and reverse supply chains. We will also learn about green supply chains and strategies for building environmental friendliness in supply chains. We will then learn about IT systems of supply chains, and aligning IT systems with business processes. Finally, we will learn about emerging advanced technologies in supply chains and their uses. Specifically, we will discuss the roles of artificial intelligence, radio frequency identification devices (RFID), blockchains, and the internet of things (IoT) in supply chain management.
What's included
6 videos4 readings6 assignments
Show info about module content
6 videos•Total 48 minutes
Developing a Distribution Strategy•12 minutes
Remanufacturing and Reverse Logistics•6 minutes
Green Supply Chain Management•4 minutes
Information Technology in Supply Chains•12 minutes
Emerging and Advanced Technologies •11 minutes
Course Conclusion•2 minutes
4 readings•Total 100 minutes
Module 4 Overview•20 minutes
Module 4 Lectures Transcript File•60 minutes
Congratulations on Completing the Course!•10 minutes
Get Your Course Certificate•10 minutes
6 assignments•Total 55 minutes
Operations Resilience Graded Quiz•30 minutes
Developing a Distribution Strategy•5 minutes
Remanufacturing and Reverse Logistics•5 minutes
Green Supply Chain Management•5 minutes
Information Technology in Supply Chains•5 minutes
Emerging and Advanced Technologies•5 minutes
Earn a career certificate
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Build toward a degree
This course is part of the following degree program(s) offered by University of Illinois Urbana-Champaign. If you are admitted and enroll, your completed coursework may count toward your degree learning and your progress can transfer with you.¹
View eligible degrees
Build toward a degree
This course is part of the following degree program(s) offered by University of Illinois Urbana-Champaign. If you are admitted and enroll, your completed coursework may count toward your degree learning and your progress can transfer with you.¹
¹Successful application and enrollment are required. Eligibility requirements apply. Each institution determines the number of credits recognized by completing this content that may count towards degree requirements, considering any existing credits you may have. Click on a specific course for more information.
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Learner reviews
4.6
1,225 reviews
5 stars
75.83%
4 stars
17.63%
3 stars
3.10%
2 stars
1.22%
1 star
2.20%
Showing 3 of 1225
I
IA
5·
Reviewed on Nov 3, 2021
A really Quality and Effective Course that targeted the Process Improvement Techniques. It was really useful as I needed a refresher for the Techniques.
M
MA
5·
Reviewed on Jun 28, 2020
Very appropriate. Allows one to think beyond Operations Management in the traditional sense but to look at strategy and quality implications in the digital age.
A
AB
5·
Reviewed on May 24, 2020
THIS COURSE IS THE NEED OF THE HOUR. IT BEAUTIFULLY FOCUSES ON DIGITAL AGE AND UPTO THE DATE!! I RECOMMEND EVERYONE TO TAKE THE COURSE.
When will I have access to the lectures and assignments?
Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). If you choose to explore the course without purchasing, you may not be able to access certain assignments.
What is the refund policy?
You will be eligible for a full refund until 2 weeks after your payment date. You cannot receive a refund once you’ve earned a Course Certificate, even if you complete the course within the 2-week refund period.
Is financial aid available?
Yes! Coursera provides financial aid to learners who would like to complete a course but cannot afford the course fee. To apply for aid, select "Learn more and apply" in the Financial Aid section below the "Enroll" button. You'll be prompted to complete a simple application; no other paperwork is required.
What will I get if I subscribe to this Specialization?
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.