Take your expertise in enterprise communication to the next level with this immersive course on Cisco Unified Communications. Designed for IT professionals and network administrators, this course offers practical, hands-on learning to help you gain skills in the configuration, management, and optimization of key media and messaging resources. You’ll delve into topics such as setting up conferencing devices, transcoders, media termination points, codec negotiation, and Music on Hold, ensuring high-quality media performance across your organization.



On-Premises Applications and Media Resources
This course is part of Understanding Cisco Collaboration Foundations Specialization

Instructor: Mai Vang
Included with
What you'll learn
Configure, manage, and optimize media resources—like conferencing devices, codecs, and Music on Hold—for reliable enterprise communications.
Integrate Cisco Meeting Server with Unified Communications Manager using secure SIP trunks and advanced conferencing methods
Deploy and secure Cisco IM & Presence, set up scalable clusters, and enable advanced messaging, voicemail, and compliance features
Skills you'll gain
Details to know

Add to your LinkedIn profile
December 2025
19 assignments
See how employees at top companies are mastering in-demand skills

Build your subject-matter expertise
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate

There are 5 modules in this course
Welcome to Media Resources, where you will dive into the dynamic world of the Cisco Unified Communications Manager and its powerful conferencing, transcoding, and media capabilities. In today's fast-paced digital landscape, effective communication and seamless collaboration are vital for success. This learning content is designed to empower you with the knowledge and skills to leverage the Cisco advanced technologies, transforming how your organization connects, collaborates, and communicates. By understanding these tools, you will be equipped to enhance productivity and innovation in your workplace, ensuring you are always a step ahead in the ever-evolving realm of digital communication. Imagine effortlessly managing virtual meetings with clear audio and video, or seamlessly integrating diverse media formats to facilitate smooth interactions across different devices and networks. You will comprehensively explore conferencing solutions, transcoders, and Media Termination Points. With this vast information, you will not only understand the technical complexities but also learn how to apply them strategically to solve real-world challenges. This learning content will help you whether you are an IT professional, a system administrator, or someone eager to broaden your technological expertise. You will be provided with the insights and practical skills to harness the full potential of the Cisco media resources, to drive forward your personal and professional growth.
What's included
1 video6 readings4 assignments
Welcome to Cisco Meeting Server and Cisco Unified Communications Manager Integration. Have you ever found yourself frustrated by the limitations of traditional communication systems, yearning for a more streamlined and flexible approach? This course is your gateway to mastering the integration of Cisco Meeting Server with Cisco Unified Communications Manager, empowering you to transform basic calls into powerful, collaborative meetings. By learning these skills, you will not only enhance the efficiency of your organization's communication infrastructure but also become a key contributor to its digital transformation journey. Dive into the intricacies of SIP trunk configurations, route patterns, and conferencing resource management with confidence. This course offers you the tools to not only understand these complex systems but to apply them effectively, positioning you as a leader in the field of unified communications. Picture yourself as the go-to expert who ensures seamless collaboration and connectivity within your organization. By the end of this course, you will not only have expanded your technical expertise but will have also laid the groundwork for a more connected, agile workplace.
What's included
1 video3 readings3 assignments
In the rapidly evolving landscape of computer networking, effective communication is crucial to maintaining seamless operations across distributed teams and systems. Imagine a scenario where a global technology firm is facing challenges in coordinating its engineering teams spread across multiple continents. Due to time zone differences and inconsistent communication tools, engineers experience delays in project updates and issue resolutions, leading to prolonged product development cycles. The Cisco Instant Messaging and Presence (IMP) Service is designed to address such challenges by enabling real-time communication and presence awareness within the organization. As an integral component of the Cisco Unified Communications System, Cisco IMP facilitates the secure and efficient exchange of availability and Messaging information. This process allows team members to see each other's status and engage in instant communication across various devices and platforms. The following information will guide you through the architecture, protocols, and deployment strategies of Cisco IMP, equipping you with the tools to transform communication within your organization. Whether it is improving team collaboration or enhancing customer interactions, the insights gained here will enable you to implement effective communication solutions. This implementation ensures that your team can make informed, timely decisions.
What's included
2 videos5 readings5 assignments
In today's fast-paced business environment, effective communication tools are essential for ensuring seamless collaboration and productivity. Cisco Jabber stands out as a versatile soft client that integrates powerful Cisco Unified Communications capabilities into a single application, supporting instant Messaging, presence, voice and video calls, and conferencing. Whether you are working from a bustling corporate office or connecting remotely from a home office, Cisco Jabber offers a consistent and reliable user experience across various devices. These devices include desktops, smartphones, and tablets. Imagine a scenario where a team needs to brainstorm ideas quickly for a project deadline. Cisco Jabber facilitates instant group chat and video conferencing, enabling team members to exchange ideas and make decisions efficiently. Understanding how to effectively register and configure Cisco Jabber with Cisco Unified Communications Manager is crucial for IT professionals tasked with maintaining robust communication networks. The following training will provide you with step-by-step instructions and insights into different deployment models, ensuring that you can tailor the solution to meet your organization's specific needs. As companies increasingly adopt hybrid work models, understanding the integration of Cisco Jabber with on-premises and cloud-based services is important to learn. This integration will empower you to support dynamic communication strategies and improve overall organizational connectivity.
What's included
1 video2 readings2 assignments
Welcome to the guide on Cisco Unity Connection, an essential component in modern voice messaging solutions. In today's world of modern business, effective communication is crucial for businesses of all sizes. Imagine managing a bustling office where quick, clear communication can make the difference between sealing a deal or losing a client. Cisco Unity Connection offers a sophisticated voice messaging platform that ensures your messages are delivered accurately and efficiently, even when you are unable to answer the phone personally. By understanding and utilizing Cisco Unity Connection, professionals can enhance their communication strategies, ensuring that important information is conveyed with the intended emotion and clarity. This material will help you whether you are a network administrator who is tasked with implementing communication solutions or an IT professional seeking to optimize your organization's Messaging systems. You will be equipped with the knowledge to apply the Cisco Unity Connection robust features. From voicemail-to-email services to seamless directory searches, you will discover how to streamline communication processes and improve user experiences. By the end of this guide, you will be well prepared to deploy, configure, and manage Cisco Unity Connection. Using Cisco Unity Connection will enhance your organization's overall communication efficiency and effectiveness.
What's included
2 videos5 readings5 assignments
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
Instructor

Offered by
Explore more from Networking

Cisco Learning and Certifications

Cisco Learning and Certifications

Cisco Learning and Certifications

Cisco Learning and Certifications
Why people choose Coursera for their career





Open new doors with Coursera Plus
Unlimited access to 10,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription
Advance your career with an online degree
Earn a degree from world-class universities - 100% online
Join over 3,400 global companies that choose Coursera for Business
Upskill your employees to excel in the digital economy
Frequently asked questions
To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.
More questions
Financial aid available,

