Mastering TQM: Apply, Evaluate & Improve Quality Systems

This course is part of TQM Excellence: Lean Six Sigma & Quality Systems Specialization

Instructor: EDUCBA

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4 modules

Gain insight into a topic and learn the fundamentals.

36 reviews

1 week to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

4 modules

Gain insight into a topic and learn the fundamentals.

36 reviews

1 week to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

What you'll learn

Define quality concepts, analyze quality costs, and evaluate TQM philosophies.
Apply TQM principles, customer-focused strategies, and statistical tools.
Design councils, foster employee involvement, and build supplier partnerships.

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Assessments

16 assignments

Taught in English

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Build your subject-matter expertise

This course is part of the TQM Excellence: Lean Six Sigma & Quality Systems Specialization

When you enroll in this course, you'll also be enrolled in this Specialization.

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Gain a foundational understanding of a subject or tool
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There are 4 modules in this course

By the end of this course, learners will be able to define quality concepts, analyze quality costs, evaluate philosophies of pioneers like Deming, Juran, and Crosby, apply TQM principles, and implement customer-focused strategies. They will also be equipped to design quality councils, foster employee involvement, build supplier partnerships, and use statistical tools for continuous improvement.

This course offers a comprehensive pathway to mastering Total Quality Management (TQM) by blending theory with practical applications. Learners will benefit from structured insights into the evolution of quality philosophies, measurable tools such as Taguchi’s Loss Function, and real-world frameworks like the Toyota Way and PDCA cycle. With a strong focus on customer satisfaction and employee engagement, the course uniquely emphasizes how organizations can achieve sustainable quality excellence. Designed for professionals, students, and managers across industries, this course empowers participants to lead quality initiatives, reduce costs, improve processes, and drive organizational growth in both manufacturing and service sectors.

This module introduces the essential principles of quality and its role across industries. Learners explore the meaning of quality, its dimensions, and the fundamentals of planning. The module also examines quality costs, emphasizing the value of prevention and the impact of internal and external failures on organizational performance.

What's included

5 videos3 assignments

This module highlights the contributions of quality pioneers such as Deming, Juran, and Crosby. Learners evaluate Deming’s principles, theory of knowledge, and focus on reducing variation. Juran’s Trilogy and Crosby’s philosophy of “quality is free” are explored, alongside critical perspectives on Taguchi’s methods.

What's included

10 videos3 assignments

10 videosTotal 99 minutes

Quality Philosophies12 minutes
Deming Philosophy10 minutes
Continuation of Deming Philosophy8 minutes
Theory of Knowledge8 minutes
DemingPhilosophy-3&JuranTrilogy-18 minutes
DemingPhilosophy-3&JuranTrilogy-28 minutes
DemingPhilosophy-312 minutes
Juran Trilogy10 minutes
Jurantrilogy-210 minutes
Philip Crosby and Taguchi Loss Function-112 minutes

3 assignmentsTotal 50 minutes

Graded-Quality Philosophies & Pioneers30 minutes
Deming’s Philosophy10 minutes
Juran & Crosby Contributions10 minutes

This module examines the foundational principles and practical applications of Total Quality Management (TQM). Learners study Taguchi’s Loss Function, explore its criticisms, and understand the scope of TQM. The role of leadership, quality councils, and continuous improvement models such as PDCA are analyzed to support successful TQM implementation.

What's included

8 videos4 assignments

8 videosTotal 62 minutes

Taguchi Loss Function-210 minutes
Taguchi Loss Function-39 minutes
Taguchi Loss Function Criticism4 minutes
Intro, Definition and Scope of TQM Activity_PART 017 minutes
Intro, Definition and Scope of TQM Activity_PART 026 minutes
Concepts - Leadership12 minutes
Implementation Process and Functions of Quality Council_PART 019 minutes
Implementation Process and Functions of Quality Council_PART 026 minutes

4 assignmentsTotal 60 minutes

Graded-TQM Principles & Applications 30 minutes
Taguchi’s Loss Function10 minutes
Scope & Leadership in TQM10 minutes
Quality Council Implementation10 minutes

This module emphasizes customer-centered approaches and employee involvement in TQM. Learners examine methods of measuring satisfaction, handling feedback and complaints, and fostering engagement. The role of supplier partnerships, Toyota’s TQM model, and statistical process control are also explored to ensure sustainable quality outcomes.

What's included

29 videos6 assignments

29 videosTotal 228 minutes

Customer Satisfaction-110 minutes
Customer Satisfaction-2 (Complaints)11 minutes
Customer Satisfaction-310 minutes
Customer Satisfaction-4_part 016 minutes
Customer Satisfaction-4_part 028 minutes
EmployeeInvolvement-1_part016 minutes
EmployeeInvolvement-1_part028 minutes
EmployeeInvolvement-2_part028 minutes
EmployeeInvolvement-3_part015 minutes
EmployeeInvolvement-3_part029 minutes
EmployeeInvolvement-49 minutes
EmployeeInvolvement-5_part017 minutes
EmployeeInvolvement-5_part027 minutes
Continuous Process Improvement-1_part016 minutes
Continuous Process Improvement-1_part027 minutes
Continuous Process Improvement-2 (Models)11 minutes
Continuous Process Improvement-3 (Models BPR and 5S)11 minutes
Supplier Partnership-17 minutes
Supplier Partnership-2 (Partnering & Criteria)_part018 minutes
Supplier Partnership-2 (Partnering & Criteria)_part028 minutes
Supplier Partnership-3 (Rating & Relationship)_part017 minutes
Supplier Partnership-3 (Rating & Relationship)_part026 minutes
Performance Measures10 minutes
TQM-The Toyota Way-1_part016 minutes
TQM-The Toyota Way-1_part026 minutes
TQM-The Toyota Way-212 minutes
TQM-The Toyota Way-3_part015 minutes
TQM-The Toyota Way-3_part025 minutes
Statistical Process Control-18 minutes

6 assignmentsTotal 80 minutes

Graded-Customer Focus in TQM30 minutes
Customer Satisfaction Insights10 minutes
Customer Feedback & Complaints Handling10 minutes
Employee Involvement Foundations10 minutes
Building Engagement in TQM10 minutes
Supplier Partnerships10 minutes

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Instructor

EDUCBA

1,379 Courses303,698 learners

Offered by

EDUCBA

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Reviewed on Nov 7, 2025

The modules provide solid insight into quality costs, process improvement and the leadership role in TQM.

Reviewed on Nov 22, 2025

Phenomenal curriculum. It covers every aspect of TQM, from foundational application to advanced continuous improvement strategies and evaluation.

Reviewed on Nov 16, 2025

Exceeded expectations. The insights into quality management implementation are truly top-tier knowledge.

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