Abrasive employees rub their coworkers the wrong way, with behaviors ranging from mild offense to open attack. Their bullying behaviors cause interpersonal friction that grates on subordinates, peers, and often superiors, eroding motivation and disrupting the smooth flow of work. Employees in leadership roles can inflict especially deep wounds and intense suffering in coworkers, customers, clients, patients and/or students, disrupting productivity. Managing abrasive workplace behavior is no easy task, and doing it ineptly, or failing to do it altogether can have disastrous consequences for your organization, your employees, and you.
Manage Abrasive Workplace Behavior With Backbone
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Manage Abrasive Workplace Behavior With Backbone
Instructors: Laura Crawshaw, Ph.D, BCC
Included with
Gain insight into a topic and learn the fundamentals.
Beginner level
Recommended experience
3 hours to complete
Flexible schedule
Learn at your own pace
What you'll learn
Identify abrasive workplace behavior (otherwise known as unacceptable conduct).
Motivate employees to correct abrasive behavior through Courageous Conduct Intervention®.
Learn how to intervene even if you haven’t directly observed the abrasive behavior.
Deal with defensiveness confidently and with compassion.
Skills you'll gain
- Organizational Leadership
- Self-Awareness
- Emotional Intelligence
- Employee Engagement
- Business Leadership
- Conflict Management
- Disciplinary Procedures
- Communication Strategies
- Human Resource Strategy
- Leadership and Management
- Coaching
- Workplace Bullying Intervention
- Employee Retention
- People Management
- Employee Performance Management
Details to know
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Assessments
5 assignments
Taught in English
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There are 3 modules in this course
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