When you enroll in this course, you'll also be enrolled in this Specialization.
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Gain a foundational understanding of a subject or tool
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Earn a shareable career certificate
There are 6 modules in this course
In this course, you will learn important language to describe how you shop, review what you’ve bought, and assist customers. Learning activities in this course will take place on Voxy, an engaging language learning platform that automatically adapts to your current level and your performance across reading, listening, speaking, grammar, and vocabulary skills so that every lesson is optimized for rapid improvement.
Each week is made up of engaging, short, task-based lessons that can be done anywhere, anytime. Lessons include content from the real world, so you will learn from real conversations and emails between customers and colleagues asking questions and giving opinions about shopping. By the end of the course, you will be able to discuss just about any kind of shopping experience.
This week, you will learn about this course and understand how to use Voxy's innovative platform.
What's included
4 videos4 readings2 assignments1 app item
Show info about module content
4 videos•Total 7 minutes
Welcome to the Low Intermediate English Specialization•2 minutes
Sample Voxy Lesson•4 minutes
Studying with Real World Content•1 minute
Introduction to Shopping & Customer Service•1 minute
4 readings•Total 45 minutes
Do You Need the Voxy App?•10 minutes
About Voxy Lessons•10 minutes
Needs Analysis & Voxy Orientation•5 minutes
Introduction to Shopping & Customer Service•20 minutes
2 assignments•Total 25 minutes
Is This Course The Right Level For You?•15 minutes
Learning Goals•10 minutes
1 app item•Total 60 minutes
Needs Analysis & Voxy Orientation•60 minutes
Going Shopping
Module 2•4 hours to complete
Module details
This week, you will describe where, when, why, and how you shop the way you do.
What's included
1 video4 readings4 assignments4 app items
Show info about module content
1 video•Total 1 minute
Introduction to Going Shopping•1 minute
4 readings•Total 20 minutes
Getting Groceries•5 minutes
I Went Shopping•5 minutes
How I Shop•5 minutes
Shopping Online•5 minutes
4 assignments•Total 40 minutes
Reflect on This Lesson•10 minutes
Reflect on This Lesson•10 minutes
Reflect on This Lesson•10 minutes
Reflect on This Lesson•10 minutes
4 app items•Total 180 minutes
Getting Groceries•45 minutes
I Went Shopping•45 minutes
How I Shop•45 minutes
Shopping Online•45 minutes
Reviews
Module 3•4 hours to complete
Module details
This week, you will share your opinions on what to buy and where to buy it in the form of business and product reviews.
What's included
1 video4 readings4 assignments4 app items
Show info about module content
1 video•Total 1 minute
Introduction to Reviews•1 minute
4 readings•Total 20 minutes
Comparisons & Pricing•5 minutes
Reviewing Electronics•5 minutes
Reviewing Places & Spaces•5 minutes
Mixed Feelings•5 minutes
4 assignments•Total 40 minutes
Reflect on This Lesson•10 minutes
Reflect on This Lesson•10 minutes
Reflect on This Lesson•10 minutes
Reflect on This Lesson•10 minutes
4 app items•Total 180 minutes
Comparisons & Pricing•45 minutes
Reviewing Electronics•45 minutes
Reviewing Places & Spaces•45 minutes
Mixed Feelings•45 minutes
Contacting Customer Service
Module 4•3 hours to complete
Module details
This week, you will look at how to use phone calls and emails to provide customers with both general and specific information and resolve their problems.
What's included
1 video3 readings3 assignments3 app items
Show info about module content
1 video•Total 1 minute
Introduction to Contacting Customer Service•1 minute
3 readings•Total 15 minutes
Hotlines & Emails•5 minutes
How May I Help You?•5 minutes
Resolving Customers' Problems•5 minutes
3 assignments•Total 30 minutes
Reflect on This Lesson•10 minutes
Reflect on This Lesson•10 minutes
Reflect on This Lesson•10 minutes
3 app items•Total 135 minutes
Hotlines & Emails•45 minutes
How May I Help You?•45 minutes
Resolving Customers' Problems•45 minutes
Helping Customers in Person
Module 5•3 hours to complete
Module details
This week, you will look again at how to provide customers with information and resolve their problems, but this time in person.
What's included
1 video3 readings3 assignments3 app items
Show info about module content
1 video•Total 1 minute
Introduction to Helping Customers In Person•1 minute
3 readings•Total 15 minutes
What's On Sale?•5 minutes
What's In Stock?•5 minutes
Complaints & Requests•5 minutes
3 assignments•Total 30 minutes
Reflect on This Lesson•10 minutes
Reflect on This Lesson•10 minutes
Reflect on This Lesson•10 minutes
3 app items•Total 135 minutes
What's On Sale?•45 minutes
What's In Stock?•45 minutes
Complaints & Requests•45 minutes
Final Tasks: Shopping & Customer Service
Module 6•6 hours to complete
Module details
This week, you will use everything you learned to shop and talk to customer service both in written and spoken form.
Voxy is an innovative corporate training solution that has been used successfully by hundreds of corporate clients around the world to upskill their teams. Our AI-driven platform, accessed both on desktop and any mobile device, allows each learner to follow a fully personalized and highly engaging English learning experience.
When will I have access to the lectures and assignments?
To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
What will I get if I subscribe to this Specialization?
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.
Is financial aid available?
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.