“What gets measured gets done” If we measure something, we are more likely to do it. This idea is important for people who work in business. They learn that the main problem is not deciding what to measure but figuring out how to measure it. After measuring, they still need to decide how to judge the results (the "metric") and how to track if a new product is successful over time (KPIs). This is a key concern for everyone in business because picking the wrong thing to measure can cause a business to fail.

Introduction to KPIs: Measuring Success in Business

Introduction to KPIs: Measuring Success in Business
This course is part of multiple programs.


Instructors: Manish Gupta
7,494 already enrolled
Included with
85 reviews
Recommended experience
What you'll learn
Explain the importance of KPIs in achieving organizational goals.
Identify the right KPIs for different business units and objectives.
Implement KPIs within your business framework, employing best practices for data collection and analysis to drive improvement.
Assess the impact of KPI-driven strategies on business performance, using data to iterate and enhance business processes.
Skills you'll gain
- Key Performance Indicators (KPIs)
- Data-Driven Decision-Making
- Performance Metric
- Performance Measurement
- Operational Efficiency
- Business Process Improvement
- Performance Reporting
- Performance Analysis
- Business Analysis
- Business Metrics
- Process Improvement
- Performance Improvement
- Continuous Improvement Process
- Operational Performance Management
Details to know

Add to your LinkedIn profile
See how employees at top companies are mastering in-demand skills

Build your subject-matter expertise
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate

There is 1 module in this course
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
Offered by
Explore more from Business Strategy

Automatic Data Processing, Inc. (ADP)
Why people choose Coursera for their career

Felipe M.

Jennifer J.

Larry W.

Chaitanya A.
Learner reviews
- 5 stars
75.29%
- 4 stars
16.47%
- 3 stars
4.70%
- 2 stars
2.35%
- 1 star
1.17%
Showing 3 of 85
Reviewed on Sep 1, 2025
The practice assignment was much mor difficult than final grade test
Reviewed on May 17, 2026
Very insightful and dense for an introduction course. The dialog and assessment really helped in testing my knowledge, I am now ready to go apply my knowledge and gain practical experience.
Reviewed on Feb 2, 2025
Good Course with new ideas and information about KPIs and types of KPIs
¹ Some assignments in this course are AI-graded. For these assignments, your data will be used in accordance with Coursera's Privacy Notice.







