The course is of very poor quality. The instructor just reads the slides. The effect is not as good as reading the book by myself. Why bother to listen to English with such a strong accent? As for the practice questions, many answers are problematic and there are too many ambiguous options. You should know that the actual ITIL4 exam is all multiplechoice questions with only 1 correct answer, and there will be no such multiple-choice questions with only 1 multiple answers, so it is meaningless.

Thus far in the course all I get is - rather incoherent - displayed and read-out-loud phrases from the book in the form of 2 minute videos. It is spoken in a hard to follow accent and mistakes are made in the English language which cause unnecessary confusion. I was hoping for more given the price of the course.

I highly recommend this course for anyone interested in mastering ITIL V4

I completed the ITIL V4 Certification Specialisation on coursera. The full course recites the ITIL v4 Foundation Text book verbatim in videos, without updating the course with relevant real-life examples. The questions did not cover broadening knowledge or recall. I did complete a practice exam and got close to the minimum mark with no outside help, but I would go and find further training before taking the actual exam. If you found an specialization or professional certificate on Coursera Plus, and wanted to gain further value from your subscription, this course may be worth it. Otherwise, look elsewhere for better courses.

The videos were not very useful. It was mainly a narrator saying exactly what was on screen without providing much clarity or examples.

the presentation was too monotonous

It's not very engaging and pretty tough to listen to. It is monotonous and boring with a lot of spelling mistakes. I also feel some of the quiz question answers are incorrect and it just feels clunky on the whole. Not good

Poorly narrated and written. These people need to quit virtue signaling and start creating quality content like too many other major organizations today.

I appreciate how the course aligned with the latest ITIL V4 framework ensuring that the content was up to date and relevant to the industry standards

Mostly common sense for the initiated and all around easy to follow concept that I studied before.

Me pareció muy interesante y bien explicado para tener un conocimiento general de Itil 4

Awesome. It was so challenging to take an examination.

grate course with real exemples to reach conceptes

Pls give more interactive & analytical questions

The Training Sections were very excellent.

merci bcp pour ce cours

informatif, edukatif

Excelente curso

helpful

Good

This course is good to introduce the concepts regarding ITIL v4. I knocked off 1 star as it can still be improved. Some of the practice assignments have questions in them that would only get covered by the next module that comes after the one you're being asked on.

Well-structured and didactly conceived making it easy to understand and apply. Clear concepts to apply in dayly basis

Very useful and packed with information

Muy interesante

Its helpful