This course presents the different customer interactions that happen in a retail setting and allows you to experience real interactions through simulations and scenarios. Interactions examined include in-person, on the phone, or through social media. In addition, you will take your knowledge into the community to observe and evaluate interactions at any business that provides customer service. You will rate interactions by distinguishing between successful interactions and interactions that need improvement interactions as each type of interaction is presented.
Interacting with Customers
Interacting with Customers
This course is part of multiple programs.
Instructor: Denielle Booth
9,697 already enrolled
Included with
Gain insight into a topic and learn the fundamentals.
87 reviews
Beginner level
Recommended experience
Flexible schedule
2 weeks at 10 hours a week
Learn at your own pace
97%
Most learners liked this course
Skills you'll gain
- Time Management
- Customer Engagement
- Empathy
- Company, Product, and Service Knowledge
- Professionalism
- Cross Selling
- Conflict Management
- Transaction Processing
- Greeting Customers
- Communication
- Upselling
- Customer Relationship Building
- Retail Sales
- Social Media
- Selling Techniques
- Product Knowledge
- Retail Store Operations
- De-escalation Techniques
- Customer Service
Details to know
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Taught in English
91%
of learners achieved a positive career outcome
See how employees at top companies are mastering in-demand skills
Build your subject-matter expertise
This course is available as part of
When you enroll in this course, you'll also be asked to select a specific program.
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate from CVS Health
There are 4 modules in this course
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TW
Reviewed on Feb 22, 2026
This course is so perfect for beginner. I would recommded it.
SR
Reviewed on Aug 13, 2024
Great detailed information to assist the customer service rep!
J
Reviewed on Jun 26, 2024
It was a great course especially the examples of deescalating and showing empathy.
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