CVS Health
CVS Health Call Center Customer Service Professional Certificate
CVS Health

CVS Health Call Center Customer Service Professional Certificate

Launch your career in call center customer service. Build job-ready skills to land your next role in call center customer service.

Denielle Booth
Ricky La
Cory McLaren

Instructors: Denielle Booth

Included with Coursera Plus

Earn a career credential that demonstrates your expertise

(271 reviews)

Beginner level

Recommended experience

2 months at 10 hours a week
Flexible schedule
Earn a career credential
Share your expertise with employers
Earn a career credential that demonstrates your expertise

(271 reviews)

Beginner level

Recommended experience

2 months at 10 hours a week
Flexible schedule
Earn a career credential
Share your expertise with employers

What you'll learn

  • Create positive interactions with customers and de-escalate conflict

  • Create solutions to customer problems

  • Describe different roles in call center customer service

Overview

What’s included

Shareable certificate

Add to your LinkedIn profile

Taught in English
67 practice exercises

Professional Certificate - 4 course series

What you'll learn

Skills you'll gain

Empathy, Customer Service, Root Cause Analysis, Problem Solving, Active Listening, Time Management, Communication, Retail Store Operations, Conflict Management, De-escalation Techniques, Cash Register Operation, Customer Complaint Resolution, Transaction Processing, and Non-Verbal Communication

What you'll learn

Skills you'll gain

Greeting Customers, Professionalism, Empathy, Social Media, Active Listening, Customer Engagement, Transaction Processing, Time Management, Non-Verbal Communication, Company, Product, and Service Knowledge, Product Demonstration, Communication, Upselling, Customer Service, Verbal Communication Skills, Conflict Management, Cross Selling, and Retail Store Operations

What you'll learn

Skills you'll gain

Data Entry, Time Management, Call Center Experience, Greeting Customers, Emotional Intelligence, Customer Data Management, Growth Mindedness, Customer Service, De-escalation Techniques, Inbound Calls, Teamwork, Communication, Performance Metric, Problem Solving, Customer Complaint Resolution, Personal Development, Customer Inquiries, and Verbal Communication Skills

What you'll learn

Skills you'll gain

Outbound Calls, Professionalism, Customer Service, Customer Complaint Resolution, Conflict Management, Customer Support, Interviewing Skills, Problem Solving, Call Center Experience, Customer Relationship Building, Inbound Calls, De-escalation Techniques, LinkedIn, and Communication

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructors

Denielle Booth
CVS Health
1 Course7,075 learners
Ricky La
CVS Health
1 Course24,514 learners
Cory McLaren
CVS Health
4 Courses11,625 learners

Offered by

CVS Health

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Frequently asked questions

¹ Median salary and job opening data are sourced from Lightcast™ Job Postings Report. Content Creator, Machine Learning Engineer and Salesforce Development Representative (1/1/2024 - 12/31/2024) All other job roles (10/1/2024 - 10/1/2025)