This course presents the different customer interactions that happen in a retail setting and allows you to experience real interactions through simulations and scenarios. Interactions examined include in-person, on the phone, or through social media. In addition, you will take your knowledge into the community to observe and evaluate interactions at any business that provides customer service. You will rate interactions by distinguishing between successful interactions and interactions that need improvement interactions as each type of interaction is presented.
Interacting with Customers
Save on skills that make you shine with 40% off 3 months of Coursera Plus. Save now
Interacting with Customers
This course is part of multiple programs.
Instructor: Denielle Booth
9,373 already enrolled
Included with
Gain insight into a topic and learn the fundamentals.
87 reviews
Beginner level
Recommended experience
Flexible schedule
2 weeks at 10 hours a week
Learn at your own pace
97%
Most learners liked this course
Skills you'll gain
- Customer Relationship Building
- De-escalation Techniques
- Selling Techniques
- Greeting Customers
- Time Management
- Social Media
- Retail Sales
- Upselling
- Cross Selling
- Company, Product, and Service Knowledge
- Retail Store Operations
- Customer Service
- Communication
- Customer Engagement
- Transaction Processing
- Product Knowledge
- Professionalism
- Conflict Management
- Empathy
Details to know
Shareable certificate
Add to your LinkedIn profile
Taught in English
See how employees at top companies are mastering in-demand skills
Build your subject-matter expertise
This course is available as part of
When you enroll in this course, you'll also be asked to select a specific program.
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate from CVS Health
There are 4 modules in this course
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
Instructor
Instructor ratings
(28 ratings)Offered by
Explore more from Business Essentials
Status: Free TrialCVS Health
Status: PreviewLogical Operations
Status: Free Trial
Status: Free TrialCVS Health
Why people choose Coursera for their career
Felipe M.
Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."
Jennifer J.
Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."
Larry W.
Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."
Chaitanya A.
"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."
Learner reviews
- 5 stars
82.75%
- 4 stars
8.04%
- 3 stars
4.59%
- 2 stars
0%
- 1 star
4.59%
Showing 3 of 87
J
Reviewed on Jun 26, 2024
It was a great course especially the examples of deescalating and showing empathy.
MC
Reviewed on Sep 23, 2025
bugs in the assessment feature not giving genuine score for assessments and assignment submission.
S
Reviewed on Apr 17, 2025
Denielle was a Outstanding Instructor; Interacting with Customers was Informative and included many key terms and concepts that are useful in the Industry!
¹ Some assignments in this course are AI-graded. For these assignments, your data will be used in accordance with Coursera's Privacy Notice.