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Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate from IBM
There are 6 modules in this course
This course will guide you through fundamental concepts and skills to confidently navigate various aspects of IT and the digital world. You will be introduced to the vast field of IT, covering a wide range of topics to build your IT knowledge. You will delve into hardware, operating systems technology, software, programming, databases, networking, storage, cybersecurity, cloud computing, and support and operations.
Designed to summarize the IT Fundamentals and Cloud specialization courses, this course is ideal for individuals seeking non-IT practitioner roles, such as project managers. It provides essential insights into the IT field, equipping you to collaborate effectively with IT teams and make informed decisions within your role. Each lesson contains materials such as hands-on labs and interactive activities to practice your newfound skills, glossaries to help you learn new vocabulary, as well as practice and graded quizzes to assess what you’ve learned.
If you seek a non-technical role in the IT industry, this course provides you with a strong foundation so you can thrive in the ever-evolving IT landscape.
This week you will learn about computer hardware and operating systems. Lesson one presents computing fundamentals such as types of devices, their benefits, their internal components, and peripheral devices. Other hardware you will learn about includes printers, display devices, and port types, along with their connectors. In lesson two, you will be introduced to operating systems for the devices you learned about in lesson one. You will learn how those operating systems implement files and folders and the basic operations you can perform on them.
Activity: Identifying Devices and Connectors•15 minutes
Glossary 1: Introduction to Hardware and Operating Systems•10 minutes
Introduction to Software, Programming, and Databases
Module 2•4 hours to complete
Module details
This module has three lessons that cover the basics of software, web browsers, programming languages, and database fundamentals. The first lesson addresses software applications, where you learn about the differences between open-source and commercial software, software versioning, file formats, and components of web browsers. In the second lesson, you will explore some basic programming concepts. In the third lesson, you investigate databases, where you compare and contrast different types of database storage and manipulation.
Reading: File Formats and Productivity and Collaboration Software•5 minutes
Reading: Scripting Languages•5 minutes
Activity: Working with Programming Logic and Organizational Methods•15 minutes
Reading: Database Roles and Permissions and Backing Up Databases•5 minutes
Glossary 2: Introduction to Software, Programming, and Databases•10 minutes
Introduction to Networking and Storage
Module 3•3 hours to complete
Module details
In this two-lesson module, you learn about networking and storage. Lesson one focuses on networking, where you investigate concepts such as comparing and contrasting types of networks’ topologies, the cables used to connect devices to a network, and the common ports those cables use. You learn about network connections and how to adjust network settings in Windows. In lesson two, you are presented with types of local storage devices compared to hosted storage and sharing and how to troubleshoot storage issues.
Advantages and Disadvantages of Network Types•7 minutes
Networking Hardware Devices•8 minutes
Wired and Wireless Network Connections•8 minutes
(Optional) - Wired and Wireless SOHO Networks•7 minutes
Network Settings in Windows•5 minutes
Types of Local Storage Devices•5 minutes
Types of Hosted Storage and Sharing•4 minutes
Network Storage Types•3 minutes
Troubleshooting Storage Issues•7 minutes
2 readings•Total 5 minutes
Lesson Summary: Computer Networks•2 minutes
Lesson Summary: Storage and Sharing•3 minutes
3 assignments•Total 46 minutes
Graded Quiz 3: Introduction to Networking and Storage•30 minutes
Practice Quiz: Computer Networks•10 minutes
Practice Quiz: Storage and Sharing•6 minutes
2 app items•Total 25 minutes
Hands-on Lab: Exploring Windows Network Settings•5 minutes
Lab: Disk Status and Repair Tools - Rhyme•20 minutes
3 plugins•Total 20 minutes
Reading: Computer Networks: Cables•5 minutes
Reading: Computer Networks: Models, Standards, Protocols and Ports•5 minutes
Glossary 3: Introduction to Networking and Storage•10 minutes
Introduction to Cybersecurity Essentials
Module 4•4 hours to complete
Module details
In the two instructional lessons in this module, you will be introduced to some fundamental concepts in cybersecurity. First, you hear about the confidentiality, integrity, and availability triad and then about intellectual property and confidential information. Then you will learn about types of threats, breaches, and attacks. You will explore password management, access control, authorization, and single-sign-on authentication. In lesson two, you will learn about safe browsing practices such as application ecosystem security, plug-ins, extensions, and toolbars. You will also learn about public browsing risks, safe browsing techniques, and virtual private networks.
Lesson Summary: Common Security Threats and Security Best Practices•2 minutes
Lesson Summary: Safe Browsing Practices•2 minutes
3 assignments•Total 50 minutes
Graded Quiz 4: Introduction to Cybersecurity Essentials•30 minutes
Practice Quiz: Common Security Threats and Security Best Practices•10 minutes
Practice Quiz: Safe Browsing Practices•10 minutes
1 app item•Total 60 minutes
Hands-on Lab: Managing Browser Security and Privacy Settings•60 minutes
5 plugins•Total 40 minutes
Reading: Intellectual Property and Types of Confidential Information•5 minutes
Reading: Firewalls•5 minutes
Activity: Identifying Phishing Attempts•5 minutes
Activity: Managing Browser Plug-ins and Extensions•15 minutes
Glossary 4: Introduction to Cybersecurity Essentials•10 minutes
Introduction to Cloud Computing
Module 5•3 hours to complete
Module details
Cloud computing is the topic of this module. In lesson one, explore the characteristics, benefits, models, infrastructure, virtualization, and storage for cloud-native applications. In lesson two, you learn about cloud-computing emerging trends and practices. Some of those trends include the hybrid-multi-cloud, containerization, microservices architecture, serverless computing, and the development of applications specifically for the cloud, also known as cloud-native applications.
Reading: IoT, AI, Blockchain and Analytics in the Cloud•5 minutes
Glossary 5: Introduction to Cloud Computing•10 minutes
Final Assessment and (Bonus) IT Support and Operations
Module 6•2 hours to complete
Module details
In the first lesson of this module, you will test your knowledge and the skills you’ve acquired in this course. This module contains a 20-question graded final examination focused on the content of this course. In lesson two, you may choose to learn about troubleshooting and ticketing systems. This is not a required lesson for this course, but the content will provide you with an overview of troubleshooting and ticketing systems, enhancing your knowledge of IT Fundamental concepts.
What's included
5 videos3 readings2 assignments2 plugins
Show info about module content
5 videos•Total 29 minutes
Introduction to Troubleshooting•6 minutes
Levels of Technical Support•6 minutes
Service-Level Agreements (SLAs) •5 minutes
What are Ticketing Systems?•6 minutes
Features and Benefits of Ticketing Systems•6 minutes
3 readings•Total 3 minutes
Congratulations and Next Steps•1 minute
Course Team and Acknowledgements•1 minute
Lesson Summary: Troubleshooting and Ticketing Systems•1 minute
2 assignments•Total 90 minutes
Final Exam: IT Fundamentals for Everyone•60 minutes
Practice Quiz: Troubleshooting and Ticketing Systems•30 minutes
2 plugins•Total 17 minutes
Activity: Exploring the Lifecycle of a Ticket•15 minutes
Glossary 6: IT Support and Operations•2 minutes
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At IBM, we know how rapidly tech evolves and recognize the crucial need for businesses and professionals to build job-ready, hands-on skills quickly. As a market-leading tech innovator, we’re committed to helping you thrive in this dynamic landscape. Through IBM Skills Network, our expertly designed training programs in AI, software development, cybersecurity, data science, business management, and more, provide the essential skills you need to secure your first job, advance your career, or drive business success. Whether you’re upskilling yourself or your team, our courses, Specializations, and Professional Certificates build the technical expertise that ensures you, and your organization, excel in a competitive world.
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4.7
281 reviews
5 stars
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4 stars
12.05%
3 stars
2.12%
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K
KR
4·
Reviewed on Apr 3, 2024
The lessons can sometimes be boring and some contents don't have subtitles in English. Include visualization and metaphors in your lessons so it's easy to understand.
G
GA
5·
Reviewed on Mar 2, 2024
This course is a great place to start learning about IT.
C
CH
5·
Reviewed on Jul 30, 2023
I've managed an IT department for a while but it is not my original training. This course gives me the language and skills to direct staff and converse with them on the same level. Top marks!
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What will I get if I subscribe to this Certificate?
When you enroll in the course, you get access to all of the courses in the Certificate, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.