¿Buscas mejorar la eficiencia de tu organización y responder mejor a las necesidades de los clientes? Este curso te ayudará a afinar cada aspecto de tus servicios, por medio del proceso STATIK y los principios de Kanban. Primero, te enseñaremos a identificar los verdaderos objetivos de tus servicios y a comprender cómo satisfacer mejor las necesidades de tus clientes. Luego, te ayudaremos a analizar la demanda y la capacidad de tu equipo, para que puedas optimizar el flujo de trabajo de manera efectiva.
Implementa sistemas Kanban con STATIK
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Intermediate level
Recommended experience
2 hours to complete
Flexible schedule
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What you'll learn
Optimizar los procesos de servicio utilizando el proceso STATIK y los principios de Kanban, para mejorar la satisfacción del cliente.
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Recently updated!
July 2024
Assessments
1 assignment
Taught in Spanish
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There is 1 module in this course
La agilidad no consiste solo en la capacidad de adaptación a los cambios, sino también en la entrega de valor continuo a los clientes. La forma más adecuada de hacerlo es utilizando STATIK , un enfoque de pensamiento sistémico para introducir Kanban. A continuación, aprenderás cómo aplicar STATIK de inmediato a los servicios que ya tienes en marcha, para que comiences a detectar oportunidades de mejora y aportar al proceso de creación de valor. Aprenderás cada paso del proceso, serás capaz de identificar las necesidades y el propósito de los clientes, analizarás la capacidad y demanda de un servicio, podrás modelar el flujo de trabajo y las clases de servicio, y finalmente lograrás establecer un sistema Kanban efectivo para compartirlo con los demás miembros de tu organización.
What's included
4 videos8 readings1 assignment
Instructor
Offered by
Recommended if you're interested in Leadership and Management
Universidad Austral
Universidad de los Andes
Tecnológico de Monterrey
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