Give your career the gift of Coursera Plus with $160 off, billed annually. Save today.

Fundação Instituto de Administração

Hábitos do Consumidor

Andres Veloso
Christian Munaier
Sofia Ferraz

Instructors: Andres Veloso

Included with Coursera Plus

Gain insight into a topic and learn the fundamentals.
Beginner level

Recommended experience

33 hours to complete
3 weeks at 11 hours a week
Flexible schedule
Learn at your own pace
Gain insight into a topic and learn the fundamentals.
Beginner level

Recommended experience

33 hours to complete
3 weeks at 11 hours a week
Flexible schedule
Learn at your own pace

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

27 assignments

Taught in Portuguese (Brazil)

See how employees at top companies are mastering in-demand skills

Placeholder
Placeholder

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV

Share it on social media and in your performance review

Placeholder

There are 4 modules in this course

Este módulo apresenta o processo estratégico de análise e seleção dos mercados-alvo que a empresa irá focar suas ações. Além disso, também são discutidos os processos de criação de uma imagem para a empresa e seus produtos, ou seja, o posicionamento. Por fim, será abordado a questão do valor para o consumidor e o cálculo do CLV – Customer Lifetime Value (Valor Vitalício do Cliente).

What's included

6 videos12 readings7 assignments

Neste módulo, serão discutidos os impactos dos hábitos no comportamento humano e das organizações. Iremos dissecar como o cérebro funciona e incentiva a criação de hábitos que moldam como pensamos e agimos. Este processo é importante para organizações que pretendem atuar de forma estratégica na criação de valor para os consumidores.

What's included

6 videos14 readings7 assignments

Este módulo irá discutir o comportamento do consumidor. Compreender o processo decisório que está por detrás das decisões dos indivíduos é fundamental para compreender de que forma a oferta da empresa se conecta com os anseios dos consumidores individuais e dos segmentos de mercado.

What's included

6 videos12 readings7 assignments

Neste módulo, o aluno irá aprofundar o seu conhecimento sobre os modelos de compreensão do comportamento do consumidor e como influências socioculturais afetam o comportamento. Será dado um enfoque especial no consumidor brasileiro, que na sua maioria pertence à baixa renda e aos impactos que a pandemia da Covid-19 trouxeram.

What's included

6 videos15 readings6 assignments

Instructors

Andres Veloso
Fundação Instituto de Administração
4 Courses1,071 learners

Offered by

Recommended if you're interested in Marketing

Why people choose Coursera for their career

Felipe M.
Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."
Jennifer J.
Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."
Larry W.
Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."
Chaitanya A.
"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."

New to Marketing? Start here.

Placeholder

Open new doors with Coursera Plus

Unlimited access to 7,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription

Advance your career with an online degree

Earn a degree from world-class universities - 100% online

Join over 3,400 global companies that choose Coursera for Business

Upskill your employees to excel in the digital economy

Frequently asked questions