Ce cours explique comment profiter au mieux de l'assistance Google Cloud. Vous y découvrirez les différents services d'assistance proposés par Google Cloud Customer Care. Vous apprendrez également à créer et gérer des demandes d'assistance, à consulter les problèmes connus affectant les services Google Cloud et à communiquer efficacement avec les ingénieurs de l'assistance. Vous vous familiariserez avec les différents niveaux de priorité associés aux demandes et les objectifs de niveau de service (SLO). Vous comprendrez mieux les états des demandes d'assistance et saurez comment en escalader une si nécessaire.
Google Cloud Customer Care Fundamentals - 繁體中文
Gain insight into a topic and learn the fundamentals.
Beginner level
No prior experience required
1 hour to complete
Flexible schedule
Learn at your own pace
What you'll learn
瞭解客服案件生命週期中相關的步驟。
找出影響 Google Cloud 服務的已知問題。
區分 Google Cloud Customer Care 的支援層級。
建立、管理及查看客服案件。
Details to know
Shareable certificate
Add to your LinkedIn profile
Assessments
3 assignments
Taught in Chinese (Traditional)
See how employees at top companies are mastering in-demand skills
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV
Share it on social media and in your performance review
There are 4 modules in this course
介紹課程內容並說明學習目標。
What's included
1 video
本單元的第一部影片將介紹 Customer Care Portfolio 包含的 Standard、Enhanced 和 Premium 支援服務。第二部影片將說明擷取記錄檔的最佳做法，並講解如何在移除個人資訊後進行相關操作。最後是成果驗收。
What's included
2 videos1 assignment
本單元將示範如何提交適當優先等級的客服案件，並說明 Customer Care 如何在支援單建立後解決案件，以及在哪些情況下適合提報案件。
What's included
3 videos1 assignment
本單元的第一部影片將說明 Customer Care 團隊找出解決方案後的流程，隨後是成果驗收。最後會提供收錄其他資源的 PDF，其中列出了案件優先順序、狀態、說明，以及本課程影片未涵蓋的其他資訊。
What's included
1 video1 reading1 assignment
Instructor
Offered by
Recommended if you're interested in Cloud Computing
Why people choose Coursera for their career
Felipe M.
Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."
Jennifer J.
Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."
Larry W.
Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."
Chaitanya A.
"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."
New to Cloud Computing? Start here.
Open new doors with Coursera Plus
Unlimited access to 7,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription
Advance your career with an online degree
Earn a degree from world-class universities - 100% online
Join over 3,400 global companies that choose Coursera for Business
Upskill your employees to excel in the digital economy
Frequently asked questions
Yes, you can preview the first video and view the syllabus before you enroll. You must purchase the course to access content not included in the preview.
If you decide to enroll in the course before the session start date, you will have access to all of the lecture videos and readings for the course. You’ll be able to submit assignments once the session starts.
Once you enroll and your session begins, you will have access to all videos and other resources, including reading items and the course discussion forum. You’ll be able to view and submit practice assessments, and complete required graded assignments to earn a grade and a Course Certificate.