Google Cloud
Google Cloud Customer Care Fundamentals - Español

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Google Cloud

Google Cloud Customer Care Fundamentals - Español

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Gain insight into a topic and learn the fundamentals.
Beginner level
No prior experience required
1 hour to complete
Flexible schedule
Learn at your own pace
Gain insight into a topic and learn the fundamentals.
Beginner level
No prior experience required
1 hour to complete
Flexible schedule
Learn at your own pace

What you'll learn

  • Identificar los pasos del ciclo de vida de un caso de asistencia.

  • Identificar los problemas conocidos que afectan los servicios de Google Cloud.

  • Diferenciar los niveles de asistencia que ofrece el equipo de Atención al cliente de Google Cloud.

  • Crear, administrar y visualizar casos de asistencia.

Details to know

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Assessments

3 assignments

Taught in Spanish

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There are 4 modules in this course

Presentar el curso y definir los objetivos de aprendizaje.

What's included

1 video

En este módulo, se presentan las opciones de Asistencia premium, mejorada y estándar del Customer Care Portfolio en el primer video. En el segundo video se conversa sobre las prácticas recomendadas para obtener un archivo de registro y se muestra cómo hacerlo quitando la información personal. La actividad final es una verificación de conocimientos.

What's included

3 videos1 assignment

En este módulo, se demuestra cómo iniciar un caso de asistencia en el nivel de prioridad adecuado y se explica cómo el equipo de atención al cliente trabaja para resolver los tickets después de crearlos, así como si es apropiado derivar un caso.

What's included

3 videos1 assignment

En el primer video de este módulo, se explica lo que sucede luego de que el equipo de Atención al cliente identifica una solución, seguido de una verificación de conocimientos. La actividad final es un archivo en formato PDF en el que se enumeran recursos adicionales sobre las prioridades, los estados, las descripciones y más información sobre los casos que no se incluyen en los videos de este curso.

What's included

1 video1 reading1 assignment

Instructor

Google Cloud Training
Google Cloud
1,668 Courses2,752,615 learners

Offered by

Google Cloud

Recommended if you're interested in Cloud Computing

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