Kursus ini akan mengajarkan cara mendapatkan hasil maksimal dari Dukungan Google Cloud. Anda akan mempelajari berbagai layanan dukungan yang disediakan oleh Google Cloud Customer Care, cara membuat dan mengelola kasus dukungan, cara melihat masalah umum yang memengaruhi layanan Google Cloud, serta cara berkomunikasi secara efektif dengan Engineer Dukungan. Anda juga akan mempelajari berbagai prioritas kasus dan Tujuan Tingkat Layanan (SLO), meningkatkan pemahaman Anda tentang status kasus, dan cara mengeskalasikan kasus dukungan jika diperlukan.
Google Cloud Customer Care Fundamentals - Bahasa Indonesia
Give your career the gift of Coursera Plus with $160 off, billed annually. Save today.
Google Cloud Customer Care Fundamentals - Bahasa Indonesia
Instructor: Google Cloud Training
Included with 
Gain insight into a topic and learn the fundamentals.
Beginner level
No prior experience required
1 hour to complete
Flexible schedule
Learn at your own pace
What you'll learn
Mengidentifikasi langkah-langkah yang diperlukan dalam siklus proses kasus dukungan.
Mengidentifikasi masalah umum yang memengaruhi Layanan Google Cloud.
Menjelaskan perbedaan tingkat dukungan yang disediakan oleh Google Cloud Customer Care.
Membuat, mengelola, dan melihat kasus dukungan.
Details to know
Shareable certificate
Add to your LinkedIn profile
Assessments
3 assignments
Taught in Indonesian
See how employees at top companies are mastering in-demand skills
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV
Share it on social media and in your performance review
There are 4 modules in this course
Memperkenalkan kursus dan menyatakan tujuan pembelajaran.
What's included
1 video
Modul ini akan memperkenalkan opsi dukungan Standard, Enhanced, dan Premium dalam Cloud Customer Care Portfolio di video pertama. Video kedua akan membahas praktik terbaik untuk mengambil file log, lalu menunjukkan cara melakukannya tanpa menyertakan informasi pribadi. Aktivitas terakhir adalah uji pengetahuan.
What's included
3 videos1 assignment
Modul ini akan menunjukkan cara mengajukan kasus dukungan pada tingkat prioritas yang sesuai serta menjelaskan cara Customer Care menyelesaikan tiket masalah setelah dibuat dan kapan waktu yang tepat untuk mengeskalasikan suatu kasus.
What's included
3 videos1 assignment
Modul ini menjelaskan apa yang terjadi setelah solusi diidentifikasi oleh tim Customer Care di video pertama, yang diikuti dengan uji pengetahuan. Aktivitas terakhir adalah membuat daftar PDF berisi Referensi Tambahan tentang prioritas, status, dan deskripsi kasus serta informasi lainnya yang tidak dicakup dalam video kursus ini.
What's included
1 video1 reading1 assignment
Instructor
Offered by
Recommended if you're interested in Cloud Computing
Why people choose Coursera for their career
Felipe M.
Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."
Jennifer J.
Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."
Larry W.
Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."
Chaitanya A.
"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."
New to Cloud Computing? Start here.
Open new doors with Coursera Plus
Unlimited access to 7,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription
Advance your career with an online degree
Earn a degree from world-class universities - 100% online
Join over 3,400 global companies that choose Coursera for Business
Upskill your employees to excel in the digital economy
Frequently asked questions
Yes, you can preview the first video and view the syllabus before you enroll. You must purchase the course to access content not included in the preview.
If you decide to enroll in the course before the session start date, you will have access to all of the lecture videos and readings for the course. You’ll be able to submit assignments once the session starts.
Once you enroll and your session begins, you will have access to all videos and other resources, including reading items and the course discussion forum. You’ll be able to view and submit practice assessments, and complete required graded assignments to earn a grade and a Course Certificate.