"GenAI for Customer Service Teams" is an introductory course designed to bridge the gap between generative AI (GenAI) technologies and customer service practices. This course demystifies GenAI, making it accessible for customer service professionals to enhance team coordination, automate tasks, and improve customer interactions. Through engaging content and practical applications, learners will gain a solid foundation in how GenAI can revolutionize customer service operations and enhance customer satisfaction.
GenAI for Customer Service Teams
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Beginner level
Recommended experience
2 hours to complete
Flexible schedule
Learn at your own pace
What you'll learn
Acquire a basic understanding of GenAI and available GenAI tools and strategies for increasing team collaboration and efficiency.
Create a working framework for staying ahead of GenAI advancements.
Apply GenAI tools practically in real-world customer service scenarios to improve outcomes.
Skills you'll gain
Details to know
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Recently updated!
August 2024
Assessments
1 assignment
Taught in English
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There is 1 module in this course
This course demystifies GenAI, making it accessible for customer service professionals to enhance team coordination, automate tasks, and improve customer interactions. The course includes instructional videos, readings, and practical assignments. Key readings focus on customer privacy and data protection, ensuring learners understand compliance with global privacy regulations.
What's included
5 videos6 readings1 assignment1 peer review
Offered by
Recommended if you're interested in Machine Learning
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Frequently asked questions
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