"GenAI for Customer Service Teams" is an introductory course designed to bridge the gap between generative AI (GenAI) technologies and customer service practices. This course demystifies GenAI, making it accessible for customer service professionals to enhance team coordination, automate tasks, and improve customer interactions. Through engaging content and practical applications, learners will gain a solid foundation in how GenAI can revolutionize customer service operations and enhance customer satisfaction.
GenAI for Customer Service Teams
Gain insight into a topic and learn the fundamentals.
Beginner level
Recommended experience
2 hours to complete
Flexible schedule
Learn at your own pace
What you'll learn
Acquire a basic understanding of GenAI and available GenAI tools and strategies for increasing team collaboration and efficiency.
Create a working framework for staying ahead of GenAI advancements.
Apply GenAI tools practically in real-world customer service scenarios to improve outcomes.
Skills you'll gain
Details to know
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Recently updated!
August 2024
Assessments
1 assignment
Taught in English
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There is 1 module in this course
This course demystifies GenAI, making it accessible for customer service professionals to enhance team coordination, automate tasks, and improve customer interactions. The course includes instructional videos, readings, and practical assignments. Key readings focus on customer privacy and data protection, ensuring learners understand compliance with global privacy regulations.
What's included
5 videos6 readings1 assignment1 peer review
Offered by
Recommended if you're interested in Machine Learning
Coursera Instructor Network
Coursera Instructor Network
IE Business School
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Frequently asked questions
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
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When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
You will be eligible for a full refund until two weeks after your payment date, or (for courses that have just launched) until two weeks after the first session of the course begins, whichever is later. You cannot receive a refund once you’ve earned a Course Certificate, even if you complete the course within the two-week refund period. See our full refund policy.